Job Description Summary

We are the makers of possible 



BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

Job Description

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. 

Become a maker of possible with us!

Are you an enthusiastic and inspiring leader, ready to implement and continuously drive change management processes? Are you committed to delivering excellent customer service for our customers and partners by directly and indirectly leading operational teams?

Become our Customer Service Manager!

• As Customer Service & Tender Manager, you will:
• Lead the Customer Service and Tender & Pricing Organization, ensuring the effectiveness and efficiency of the overall Quote to Cash (QTC) operations for CEE.
• Strategically manage teams of up to 45 associates across two sites, working to improve customer relationships.
• LeadCollaborate closely with local teams to support the integration and transformation of the customer service & care organization into QTC Global Business Services (GBS) and collaborate closely with local teams to, minimizing minimize business and customer disruption.
• Partner with GBS Process Excellence & Continuous Improvement and other support functions such as IT and Commercial to develop and implement new coordinated solutions that align with the company's strategic vision.
• Engage with business stakeholders to translate business needs into practical customer service solutions in line with our strategy.
• Ensure price setting & tender management policies are consistent with defined procedures, business decisions, and quality controls.
• Maintain compliance with regulatory requirements impacting Quote to Cash and Customer Care functions.
• Guarantee high operational efficiency while reducing and containing operational costs.
• Achieve and exceed KPIs related to customer and partner satisfaction, efficiency, employee engagement, recruiting, attrition, and budget spend.
• Develop and implement people development plans, including training, compensation, and performance assessment.
• Drive mindset changes towards a collaborative partnership with our businesses and customers.
• Utilize project management skills to lead and deliver all transition & transformation projects for CEE using recognized best practice PM methodologies.
• Prepare tender bids according to applicable processes and tender law provisions.
• Participate in the appeal process, preparing appropriate documentation.
• Ensure accurate use of the power of attorney, recording each use, and archiving the checklist. Ensure accurate circulation and archiving of tender contracts.

Your Profile:

• Proven working experience as a customer service & tender lead in a medical device multinational company.
• Experience in leading and managing multifunctional teams (customer service, tender, logistics).
• Proven success in driving and leading significant change initiatives, showcasing strong people and change leadership skills.
• Demonstrated successful knowledge of project management skills, tools, and techniques (Lean or Six Sigma certification is a benefit).
• High expertise and in-depth solid understanding of customer service operations E2E and coordinated supply chain within a matrix organization, including experience with shared services and external service providers.
• Proficiency in SAP ERP, SFDC CRM, and other quote-to-contract tools.
• Knowledge of serving processes for distributors (EU and non-EU).
• Relevant financial knowledge (TAX, revenue recognition) for customer service compliance.
• Knowledge of the appeal process and participation in preparing appropriate documentation.
• Excellent communication skills, both written and verbal, in English and Polish (additional languages are helpful).
• A demonstrated tendency to challenge the status quo, drive constant improvement in processes, and achieve organizational goals and objectives.
• A Team-oriented and result-driven mindset.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

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Primary Work Location

POL Warsaw - ul. Osmanska

Additional Locations

Work Shift