We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

BD is proud to be certified as a Top Employer 2025 in United Kingdom, reflecting our commitment to creating an exceptional working environment.

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Main responsibilities will include:

• Collaborate with the team to fulfill daily tasks within specified SLAs.
• Handle inbound and outbound calls to address customer queries professionally.
• Provide responsive and professional email support to internal and external customers.
• Utilise our internal system for order processing to ensure accurate and timely customer orders.
• Work closely with the Service Complaints team to address issues promptly.
• Collaborate with Customer Master Data Team  to maintain complete and accurate customer account data.
• Manage assigned accounts, serving as the primary point of contact and ensuring their needs are met.

About you:

• A first experience in a customer-centric role is preferred
• Confident computer user
• Strong team-working skills to collaborate effectively.
• Excellent interpersonal skills for seamless communication, demonstrated problem-solving competence.
• Ability to work independently within a complex environment with the ability to prioritise multiple projects and synthesise data.

Starting salary: £27,500 + benefits

Click on apply if this sounds like you!

The selection process involves an initial phone interview with Talent Acquisition, followed by a face-to-face meeting with two Customer Service Teamleaders for a detailed discussion about your expertise and team fit.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers