Job Description Summary

About the role
Join a dynamic team where your analytical mindset and systems expertise will help drive the performance and efficiency of customer support operations. As a Real-Time Operations Analyst, you will contribute to reporting, workforce management, and system administration, while collaborating with colleagues across multiple countries to ensure seamless operations and continuous improvement.

Job Description

Key responsibilities:

• Monitor and report on internal schedules, performance, and productivity metrics to support data-informed decisions.
• Analyze departmental KPIs to identify trends and opportunities for operational improvement.
• Maintain and support reporting for Health Care Professional account systems, including Salesforce and Genesys.
• Support system testing and administration to ensure optimal functionality and user experience.
• Coordinate SAP access and phone setup for new hires to ensure smooth onboarding.
• Provide technical assistance to Customer Service Representatives and Team Leaders across key systems.
• Build and maintain dashboards in Tableau and Power BI to deliver actionable insights.
• Ensure compliance with regulatory standards including SOX, ISO, FDA, and cMDR.

About You

• Experience in customer support and familiarity with call center or CRM metrics.
• Proficient in Microsoft Excel, with working knowledge of Salesforce and Power BI.
• Comfortable working with data and systems in a fast-paced environment.
• Strong communication skills and a collaborative mindset.
• Ability to manage multiple tasks and adapt to changing priorities.
• Interest in continuous learning and process improvement.
• Advanced command of English (C1 level)

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

BD is proud to be certified as a Top Employer 2025 in Poland, reflecting our commitment to creating an exceptional working environment.

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

POL Wroclaw - Legnicka

Additional Locations

Work Shift