AR Service Delivery Coordinator

In-Office, San Antonio, TX

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Job ID: R-549811
Category: Finance
Location: San Antonio, Texas

Lidera el trabajo que nos mantiene en movimiento

En BD, los profesionales corporativos impulsan los sistemas, decisiones y capacidades que permiten que nuestro negocio global funcione y crezca. Te asociarás con diferentes funciones, regiones y niveles de liderazgo para resolver desafíos complejos, impulsar la excelencia operacional y apoyar a los equipos más cercanos a clientes y proveedores de salud.

A través de nuestras funciones corporativas, BD ofrece oportunidades que te permiten generar resultados que importan, apropiarte de tu impacto y hacer crecer tu carrera en una organización construida para el éxito a largo plazo. Como una de las compañías de tecnología médica más grandes del mundo, BD ofrece la escala, el alcance y la huella de innovación para ayudarte a generar un impacto en los sistemas de salud a nivel mundial.

Sin ti, impulsar el mundo de la salud™ no sería posible.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The AR Service Delivery Coordinator serves as a primary liaison between the organization and internal and external customers, with a focus on accelerating the resolution of accounts receivable issues and reducing past-due balances. This role leads customer-facing discussions, collaborates with customer Accounts Payable teams and internal stakeholders, oversees settlement activities, and monitors aging accounts, disputes, and collection performance to support timely collections, issue resolution, and cash flow goals. The ideal candidate will bring a strong analytical mindset, deep understanding of AR processes, and the ability to coordinate cross-functional activity to remove barriers to payment.

Key Responsibilities:

Service Delivery Supervision

Oversee and execute the GBS strategy to maintain the financial health of AR balances, with emphasis on accelerating resolution of aged and past-due balances.
Ensure service level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction metrics are met by internal teams and third-party service partners.
Raise and develop strategies to mitigate potential financial risks.

Maintain AR Balance

Serve as the primary coordinator between AR teams, customer Accounts Payable teams, and internal stakeholders when payment issues, disputes, or collection impasses occur.
Lead customer-facing meetings using structured agendas, documented discussion points, and clearly defined action items.
Deploy resources to properly address AR escalations.
Review aging accounts and disputes, identify root causes, and drive resolution efforts for aged AR, particularly balances outside the current fiscal year.
Research, develop, and manage settlement proposals in collaboration with key stakeholders to support appropriate resolution of outstanding balances.
Partner with associates from our third-party service partners to resolve AR issues.

Performance Monitoring & Reporting

Monitor aging AR, past-due percentages, collection performance, DSO, aging buckets, and SLA compliance for assigned accounts.
Provide actionable insights through dashboards and reports to leadership.
Complete, analyze, and present incentive scoring results and related performance metrics when necessary.
Identify process bottlenecks and recommend improvements.

Technology & Tools

Leverage workforce management software and ERP systems (e.g., SAP, Oracle, Workday).
Support automation and digital transformation initiatives within AR.

Collaboration & Communication

Act as a liaison between AR, GBS teams outside of AR, commercial teams, finance teams, customer Accounts Payable teams, and external customers.
Collaborate with Senior Management to surface opportunities of improvement regarding AR.
Coordinate cross-functional activities to remove barriers to payment, improve cash flow, and implement process improvements through stretch assignments when necessary.

Team Oversight

Provide supplemental training and development of AR associates.
Provide coaching and feedback when necessary.

Education and Experience required:

Bachelor's degree in Finance, Business Administration, or related field (Master’s preferred).

3+ years of experience in Accounts Receivable, Workforce Management, or Financial Operations.

Knowledge and Skills required:

Strong analytical, organizational, and communication skills.

Ability to work in a fast-paced, matrixed environment.

Strong analytical, organizational, problem-solving, and communication skills.

Demonstrated professional maturity, stakeholder management capabilities, with the ability to influence without direct authority across a complex matrix organization.

Proficient with MS Office suite (Word, Excel, Outlook, PowerPoint).

Preferred Skills:

Knowledge of AR metrics and best practices.

Proficiency in workforce planning tools (e.g., NICE, Verint, Kronos) and data analysis platforms (e.g., Excel, Power BI).

Experience with Lean or Six Sigma methodologies.

Experience in a shared services or global business services environment is a plus.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visithttps://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

Primary Work Location

USA TX - San Antonio

Additional Locations

Work Shift

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Perfil de Éxito

¿Qué distingue a los profesionales corporativos exitosos? Descubre las principales cualidades que permiten a alguien prosperar en BD – ¿podrías ser tú?

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Orientado/a a resultados
Iniciativa propia

¿Listo/a para tu próximo desafío?

Este es un entorno para profesionales que buscan influencia, responsabilidad y visibilidad. Colaborarás con equipos alrededor del mundo, asesorarás a líderes y ayudarás a traducir estrategias audaces en resultados medibles que fortalecen nuestro negocio e impulsan la salud a nivel mundial.

Descubre cómo BD transforma la posibilidad en progreso a través de la innovación constante y la colaboración con propósito. Descubre lo que significa construir el futuro de la salud — junto con BD.

Escucha de nuestros asociados

"BD atrae a personas que están genuinamente alineadas con nuestros valores. Honestamente veo esto todos los días en las personas con las que trabajo, generando resultados que importan. Nuestra cultura en BD es solidaria y colaborativa, reflejando mis valores personales."

Mary Savage

Senior HR Business Partner – Sídney, Australia
"'Mi crecimiento profesional ha sido apoyado de muchas maneras - desde ofrecer oportunidades para obtener certificaciones hasta permitir cambios de rol que me ayudaron a desarrollarme. A veces, esto significó un cambio completo en responsabilidades, permitiéndome adquirir nuevos conocimientos y explorar una trayectoria profesional diferente."

Agata Richter

Analista de Portafolio – Wroclaw, Polonia
"'En finanzas, no estamos en primera línea con pacientes o clientes. Sin embargo, obtenemos un profundo entendimiento de cómo los conocimientos financieros pueden ayudar a impulsar estrategias de impacto. Estas estrategias, a su vez, afectan positivamente la salud y, en última instancia, ayudan a las personas a vivir una vida saludable. Es gratificante saber que eres parte de eso."

Iridia Carreno

Directora, Finanzas de Operaciones – Eysins, Suiza
"Me atrajo la compañía porque la salud es una industria estable pero en crecimiento, y las personas necesitan nuestros productos y soluciones para recibir la atención que merecen. BD es muy respetada en la industria, y me siento muy respetado como asociado de la compañía. Los Gerentes de Personal en BD te tratan profesionalmente y he tenido varios buenos gerentes aquí."

Mourad Mrabet

Gerente de Negocios de Finanzas – Mississauga, Canadá