We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Responsibilities 

Laboratory IT & OT Infrastructure  |  Primary responsibility

• Deploy, configure, administer, and support the IT and OT infrastructure used within the ZebraSci laboratories, including laboratory workstations, servers, virtual machines, data acquisition systems, network-connected instruments, and supporting network services. 
• Act as the local administrator and technical owner of the laboratory information systems and infrastructure, ensuring systems remain available, reliable, secure, and appropriately maintained. 
• Maintain the laboratory IT/OT architecture supporting ZebraSci applications, laboratory instruments, scientific systems, and associated infrastructure. 
• Enable secure connectivity of laboratory instruments and vendor-provided systems to the corporate network while meeting business, cybersecurity, and regulatory requirements. 
• Troubleshoot infrastructure and connectivity issues involving workstations, servers, networks, laboratory instruments, vendor systems, and interfaces between laboratory applications. 
• Ensure laboratory systems comply with applicable corporate cybersecurity requirements, including network segmentation, access control, system hardening, patching, vulnerability management, and endpoint protection where technically applicable. 
• Partner with infrastructure, network, cybersecurity, architecture, and other enterprise IT teams to design and implement approved technical solutions. 
• Coordinate with equipment and software vendors when specialist support, configuration changes, upgrades, or troubleshooting are required. 

IT/OT Leadership & Business Partnership 

• Serve as the primary IT/OT contact and technical partner for ZebraSci laboratory users and management. 
• Develop strong working relationships with ZebraSci Laboratory Management, scientists, system owners, business stakeholders, equipment vendors, and enterprise IT teams. 
• Develop a strong understanding of ZebraSci laboratory processes and translate business and scientific requirements into appropriate IT/OT solutions. 
• Engage the relevant global IT organization, including TIDE teams, whenever infrastructure, cybersecurity, application, architecture, or support expertise is required. 
• Contribute to the ZebraSci laboratory digitalization roadmap, including the Laboratory Information Management System (LIMS) program and future laboratory automation and integration initiatives. 
• Ensure alignment between ZebraSci laboratories, other Pharmaceutical Systems laboratories, and global IT/OT architecture, cybersecurity, and operational standards. 
• Represent laboratory IT/OT requirements in technical discussions, projects, system implementations, and infrastructure decisions. 

Operational Support & Continuous Improvement 

• Establish, document, and maintain robust support models for laboratory applications, infrastructure, computers, servers, and connected scientific equipment. 
• Provide hands-on Level 2/Level 3 technical support for laboratory IT/OT systems and coordinate with enterprise IT teams or vendors when escalation is required. 
• Coordinate incident, problem, and change management activities affecting laboratory operations. 
• Perform technical troubleshooting and root cause analysis for recurring or complex laboratory IT/OT issues. 
• Maintain accurate inventories of laboratory applications, computers, servers, infrastructure components, interfaces, and network-connected instruments. 
• Monitor infrastructure health, lifecycle status, supportability, cybersecurity posture, and technical obsolescence of laboratory systems. 
• Coordinate system maintenance activities, upgrades, patching, backup and recovery requirements, and infrastructure changes with system owners and business stakeholders. 
• Identify opportunities for automation, system integration, standardization, and process simplification. 
• Reduce dependency on individual knowledge by creating technical documentation, troubleshooting guides, work instructions, and clearly defined support and escalation processes. 

ZebraSci Platform Support 

• Act as the Site IT/OT Lead and technical administrator for ZebraSci platforms and associated laboratory solutions. 
• Ensure ZebraSci applications and supporting infrastructure remain reliable, secure, compliant, appropriately supported, and aligned with business requirements. 
• Support business owners, system owners, and technical owners with application enhancements, upgrades, integrations, infrastructure changes, and lifecycle management activities. 
• Coordinate the technical implementation of changes affecting ZebraSci systems, including infrastructure, interfaces, network connectivity, authentication, and connected laboratory equipment. 
• Engage TIDE and other enterprise IT teams for issue resolution, root cause investigations, infrastructure changes, cybersecurity remediation, and corrective actions affecting ZebraSci environments. 
• Work with software and instrument vendors to investigate and resolve technical issues that cannot be addressed internally. 
• Support validation deliverables and change control activities associated with ZebraSci computerized systems. 
• Maintain sufficient technical knowledge of the ZebraSci environment to ensure effective local support and appropriate escalation when specialized expertise is required. 

Compliance, Validation & Data Integrity 

• Support ZebraSci in ensuring that IT/OT solutions used within the laboratory comply with applicable corporate, regulatory, cybersecurity, and data integrity requirements. 
• Support Computer System Validation (CSV) activities for regulated computerized systems. 
• Apply and promote good practices associated with GxP, ALCOA+, Data Integrity, cybersecurity, access management, system lifecycle management, and controlled changes. 
• Ensure IT/OT changes affecting regulated laboratory systems follow the appropriate assessment, approval, implementation, testing, and documentation processes. 
• Participate in internal and external audits, inspections, cybersecurity assessments, risk assessments, and compliance reviews when laboratory IT/OT systems are within scope. 
• Maintain appropriate technical documentation, configuration records, inventories, change records, and traceability for activities under TIDE responsibility. 
• Provide guidance to ZebraSci system owners for systems outside TIDE responsibility regarding IT documentation, lifecycle, change management, and technical best practices. 
• Collaborate with Quality, system owners, and validation stakeholders to ensure IT responsibilities and technical evidence are clearly documented. 

Communication & Governance 

• Provide regular reporting to ZebraSci leadership and IT management on system health, incidents, risks, cybersecurity topics, lifecycle activities, projects, and improvement initiatives. 
• Communicate technical issues and risks in language that can be understood by both technical and non-technical stakeholders. 
• Maintain clear documentation of IT/OT responsibilities, system ownership, support boundaries, escalation paths, and vendor responsibilities. 
• Create and maintain work instructions, technical procedures, knowledge articles, and support documentation to ensure consistent support and reduce dependency on individual knowledge. 
• Coordinate with laboratory management when IT/OT activities may affect laboratory operations or system availability. 
• Contribute to IT/OT governance and technology planning for the ZebraSci laboratories. 

Required Qualifications 

• 5+ years of experience in IT infrastructure, OT, laboratory informatics, scientific IT, manufacturing systems, or a comparable regulated technical environment. 
• Hands-on experience administering and supporting Windows-based environments, workstations, servers, virtualized infrastructure, and network-connected systems. 
• Practical knowledge of enterprise networking concepts including TCP/IP, DNS, DHCP, VLANs, firewalls, network segmentation, and secure instrument connectivity. 
• Experience supporting applications and equipment in laboratory, manufacturing, pharmaceutical, medical device, or another regulated environment. 
• Understanding of the operational and documentation discipline required when supporting computerized systems in a regulated environment. 
• Experience working with global and cross-functional teams, including business users, infrastructure teams, cybersecurity teams, Quality, system owners, and external vendors. 
• Strong troubleshooting skills and the ability to investigate issues across infrastructure, applications, networks, interfaces, and laboratory equipment. 
• Knowledge of Computer System Validation (CSV) principles and an understanding of GxP, ALCOA+, and Data Integrity expectations. 
• Familiarity with cybersecurity requirements applicable to laboratory and OT environments, including access control, vulnerability management, patching, network segmentation, and system lifecycle management. 
• Ability to create and maintain technical documentation, support procedures, system inventories, and troubleshooting knowledge. 
• Ability to work independently as the local IT/OT point of contact for the laboratory while effectively engaging global IT teams when escalation or specialized expertise is required. 
• Fluent English required, with strong written and verbal communication skills. 

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

.

Primary Work Location

Additional Locations

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs.

Benefits may include:

Health & Well-being: Medical, dental, vision, health savings and flexible spending accounts, life and disability insurance, wellness resources, mental health support, and disease management programs.

Retirement & Financial Well-being: 401(k), deferred compensation programs, financial counseling, DailyPay, and educational savings resources.

Work-Life Balance & Family Support: Paid time off, company holidays, educational assistance, parental leave, adoption assistance, backup care, caregiving support, employee assistance programs, commuter benefits, pet insurance, legal services, and associate discount programs.

Leave Programs: Bereavement, military, personal, family and medical leave, and jury duty leave.

Additional details regarding benefits and well-being programs can be found in Our Commitment to You.

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information