AR Service Delivery Coordinator

In-Office, San Antonio, TX

応募

Job ID: R-549811
Category: Finance
Location: サンアントニオ, テキサス州

私たちの前進を支える仕事をリードする

BDのコーポレート部門は、グローバルビジネスが成果を上げ、成長し続けるための、仕組み、意思決定、そして能力を支えています。あなたは、複数の部門、地域、様々なレベルのリーダーたちと連携しながら、複雑な課題を解決し、オペレーショナルエクセレンスを推進し、お客様や医療従事者に最も近いチームをサポートしていくことになります。

BDの各コーポレート部門では、意義のある成果を生み出し、自らの影響力へのオーナーシップを持ち、長期的な成功を見据えてつくられた組織でキャリアを成長させる機会が用意されています。世界最大級のメドテックカンパニーの一つとして、BDには世界中のヘルスケアシステムにインパクトをもたらすための規模、展開、そしてイノベーション基盤があります。

あなたなしでは、明日の医療を、あらゆる人々に™ は実現できません。

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The AR Service Delivery Coordinator serves as a primary liaison between the organization and internal and external customers, with a focus on accelerating the resolution of accounts receivable issues and reducing past-due balances. This role leads customer-facing discussions, collaborates with customer Accounts Payable teams and internal stakeholders, oversees settlement activities, and monitors aging accounts, disputes, and collection performance to support timely collections, issue resolution, and cash flow goals. The ideal candidate will bring a strong analytical mindset, deep understanding of AR processes, and the ability to coordinate cross-functional activity to remove barriers to payment.

Key Responsibilities:

Service Delivery Supervision

Oversee and execute the GBS strategy to maintain the financial health of AR balances, with emphasis on accelerating resolution of aged and past-due balances.
Ensure service level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction metrics are met by internal teams and third-party service partners.
Raise and develop strategies to mitigate potential financial risks.

Maintain AR Balance

Serve as the primary coordinator between AR teams, customer Accounts Payable teams, and internal stakeholders when payment issues, disputes, or collection impasses occur.
Lead customer-facing meetings using structured agendas, documented discussion points, and clearly defined action items.
Deploy resources to properly address AR escalations.
Review aging accounts and disputes, identify root causes, and drive resolution efforts for aged AR, particularly balances outside the current fiscal year.
Research, develop, and manage settlement proposals in collaboration with key stakeholders to support appropriate resolution of outstanding balances.
Partner with associates from our third-party service partners to resolve AR issues.

Performance Monitoring & Reporting

Monitor aging AR, past-due percentages, collection performance, DSO, aging buckets, and SLA compliance for assigned accounts.
Provide actionable insights through dashboards and reports to leadership.
Complete, analyze, and present incentive scoring results and related performance metrics when necessary.
Identify process bottlenecks and recommend improvements.

Technology & Tools

Leverage workforce management software and ERP systems (e.g., SAP, Oracle, Workday).
Support automation and digital transformation initiatives within AR.

Collaboration & Communication

Act as a liaison between AR, GBS teams outside of AR, commercial teams, finance teams, customer Accounts Payable teams, and external customers.
Collaborate with Senior Management to surface opportunities of improvement regarding AR.
Coordinate cross-functional activities to remove barriers to payment, improve cash flow, and implement process improvements through stretch assignments when necessary.

Team Oversight

Provide supplemental training and development of AR associates.
Provide coaching and feedback when necessary.

Education and Experience required:

Bachelor's degree in Finance, Business Administration, or related field (Master’s preferred).

3+ years of experience in Accounts Receivable, Workforce Management, or Financial Operations.

Knowledge and Skills required:

Strong analytical, organizational, and communication skills.

Ability to work in a fast-paced, matrixed environment.

Strong analytical, organizational, problem-solving, and communication skills.

Demonstrated professional maturity, stakeholder management capabilities, with the ability to influence without direct authority across a complex matrix organization.

Proficient with MS Office suite (Word, Excel, Outlook, PowerPoint).

Preferred Skills:

Knowledge of AR metrics and best practices.

Proficiency in workforce planning tools (e.g., NICE, Verint, Kronos) and data analysis platforms (e.g., Excel, Power BI).

Experience with Lean or Six Sigma methodologies.

Experience in a shared services or global business services environment is a plus.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visithttps://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

Primary Work Location

USA TX - San Antonio

Additional Locations

Work Shift

応募

求められる人物像

BDのコーポレート部門で活躍しているのは、どのような人たちでしょうか。主な特性をご覧ください。それはあなたかもしれません。

柔軟に適応できる方
協働的な方
主体的・積極的な方
問題解決力のある方
結果志向の方
自発的に行動を起こす方

次のチャレンジの準備はできていますか？

ここは、影響力を発揮し、責任を持ち、存在感を高めたいプロフェッショナルのための環境です。あなたは世界中のチームと協働し、リーダーにアドバイスを行い、大胆な戦略を測定可能な成果へとつなげ、ビジネスを強化し、世界の医療を前進させる役割を担います。

BDが、絶え間ないイノベーションとパーパスのための協働を通じて、どのように可能性を進歩へと変えていくのかご覧ください。BDと共に、医療の未来を築くとは、どのようなことなのかご確認ください。

人を中心に築かれた職場環境

「BDには、私たちのBDバリューに心から共感する人々が集まっています。私は、一緒に働く仲間が意義のある成果を生みだす姿を日々目の当たりにしています。BDのカルチャーは、とても支援的で協力的であり、それは私自身の価値観にも合うものです。」

メアリー・サベージ

シニアHRビジネスパートナー – シドニー、オーストラリア
「私のキャリアの成長は、資格取得の機会をもらったり、成長につながる役割変更を経験できたりと、様々な方法で支えられてきました。時には、役割が大きく変わることもあり、そのおかげで新しい知識を得て、異なるキャリアパスを探求したりすることができました。」

アガタ・リヒタ

ポートフォリオアナリスト – ヴロツワフ、ポーランド
「ファイナンスでは、患者さんやお客様と直接接する最前線にはいません。しかし、財務の知見がどのようにインパクトのある戦略を後押しできるのかを深く理解することができます。これらの戦略は、結果として医療にプラスの影響を与え、最終的には人々が健康的な生活を送ることを支えることにつながります。その一端を担えていると実感できるのは、とてもやりがいがあります。」

イリディア・カレーニョ

ディレクター、オペレーションファイナンス – エザン、スイス
「ヘルスケア業界は安定している一方で、成長も続けており、人々がしかるべきケアを受けるためにはBDの製品とソリューションを必要としているという点に魅力を感じ、BDに惹かれました。BDは業界で高く評価されており、私自身も会社の一員としてとても尊重されていると感じています。BDのピープルマネージャーはプロフェッショナルに接してくれます。ここで私はこれまでに良いマネージャーに恵まれてきました。」

ムラド・ムラベット

ファイナンスビジネスマネージャー – ミシサガ、カナダ