We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The position acts as  specialist that can manage both Customer Service and pricing/tender operations ensuring accurate end-to-end offer to deliver process.

Main responsibilities will include:

• Manage end-to-end Order-to-Cash process, including order entry, validation and order confirmation in ERP.
• Ensure accuracy of customer master data, pricing conditions, delivery details and materials.
• Monitor order lifecycle, proactively managing backorders, partial shipments and rescheduling.
• Act as main point of contact for customers and Sales, providing updates on order status, delays and delivery timelines.
• Coordinate closely with Warehouse and Logistics to ensure timely and accurate deliveries.
• Manage customer complaints (service and product), ensuring proper documentation, classification and timely follow-up.
• Collect and validate all required complaint data (lot, references, quantities, dates, descriptions).
• Route complaints to relevant teams (Service vs Quality) and call out critical or product safety issues.
• Ensure full traceability and closure of complaints within defined timelines.
• Manage the full lifecycle of commercial offers, ensuring consistency between quotations, pricing and driven orders.
• Coordinate internal approvals and maintain pricing structures accurately in ERP.
• Support periodic price increase processes, including planning, impact analysis and cross-functional alignment (Sales, Finance, Marketing).
• Provide pricing analysis and insights to Sales, identifying inconsistencies and supporting issue resolution.
• Prepare and manage complex commercial documentation, including service agreements, maintenance contracts and pricing structures in coordination with Legal.
• Support tender processes end-to-end, including screening opportunities, coordinating documentation and ensuring timely submission.
• Ensure correct implementation and maintenance of awarded tenders, including pricing setup and renewals.

About you

• Administrative profile with strong attention to detail and high level of accuracy.
• Previous experience in Customer Service, Order Management or similar roles.
• Knowledge or exposure to tender processes (highly valued).
• Fluency in Greek and English (both mandatory).
• Italian is a plus, but not required.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Good communication skills, with ability to interact with internal and external collaborators.
• Proactive attitude with problem-solving approach.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

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At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information