We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

About the role

The Service Manager will lead field service activities for Southern Africa to support company business objectives associated with the service of biosciences and ADX (Advanced Diagnostics) product portfolios. They will be responsible for providing operational oversight into technical service activities to ensure efficiency is at the heart of our service delivery, enhancing the customers experience and ensuring customer satisfaction in the assigned region.

Main responsibilities will include:

• Managing financial performance including driving P&L & control costs.
• Leading & developing teams, mentoring and training staff and managing long-term personnel goals/objectives and individual development plans.
• Implement strategic operations, delegate tasks and enforce service policies, procedures and quality assurance programs.
• Handle escalations & customers, resolve issues and address on-site technical issues and communicate with customers.
• Collaborating across business units to support sales and cross functional alignment with commercial, applications, quality, logistics, and Project Managers.
• Drive continuous improvement, optimize processes and work with Field Service Leads to implement regional improvements.

About you

• Bachelor’s Degree (typically in Engineering, Biomedical Instrumentation, or Business Administration).
• Minimum 5 years of customer service experience with strong technical and analytical acumen, high attention to detail and problem solving skills.
• Direct experience leading teams, managing projects, and proven ability to manage strict customer expectations (like hospital downtime SLA agreements) alongside subordinate expectations.
• Active enthusiasm for coaching, mentoring, and educating direct reports on new, highly complex medical products.
• Strong verbal and written communication skills across cross-functional internal local teams, international business units, and external healthcare clients.
• High mobility, requiring 25-30% travel across the assigned territory for site audits, customer interventions, and team meetings.
• High emotional intelligence and organizational skills to pivot strategies rapidly in a high-pressure clinical environment.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visithttps://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

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