We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

BD Medication Management Solutions is seeking a dedicated and technically skilled Field Service Engineer to join our Global Customer Services team. In this pivotal role, you will be responsible for delivering high-quality onsite technical support and training to biomedical engineering teams across healthcare facilities.

Your primary focus will be on the maintenance, servicing and upgrade of our advanced medical technologies, including Infusion Devices, Automated Dispensing Cabinets and Pharmacy Robotics. This includes performing both corrective and preventative maintenance to ensure optimal performance, reliability and compliance with Medical Device Regulations.

This is a fixed term role for an initial period of 30 months, with the potential to transition to a permanent position. The role will ideally be based in the North West of England; however, regular nationwide travel and occasional European travel will be required, including overnight stays.

Our vision for Medication Management Solutions at BD
With our technical capabilities, the Medication Management Solutions (MMS) team are able to manage multiple systems and our operational capabilities enable us to have medications available when and where needed, reducing inefficiency and waste for nursing and pharmacy teams.

Main responsibilities will include:

• Perform on-site or remote technical support, including installation, corrective and planned maintenance & upgrades adhering to customer service level agreements.
• Provide exemplary customer service, escalate technical and customer satisfaction concerns and retain ownership of resolution
• Build strong relationships that support and drive commercial growth, operational efficiencies, while maintaining high levels of customer satisfaction.
• Maintain accurate documentation, reporting and data entry our customer service management systems, compliant with KPI’s and Medical Device Regulation
• Manage day to day personal planning making efficient use of your time, ensuring you have relevant tools that are within calibration. Build and maintain an efficient car stock inventory.
• Strictly respect and compliance with Departmental Processes, BD Quality Systems and Health and Safety regulations as required by BD organisation, customers and Distributor Agreements

About you:

• ONC/HNC in Electronic Engineering (or similar), or a recent graduate in a relevant technical discipline
• Experience in field service is beneficial, but not essential – we welcome applications from junior candidates and those starting their careers
• Strong IT aptitude, with knowledge of Windows operating systems, networking, troubleshooting, and configuration (CompTIA Network+ certification desirable)
• Are customer focussed and have a proven track record of providing high quality service and repair in a high volume and pressure environment.
• Have strong interpersonal and professional skills with the ability to articulate, promote and sell service products and value propositions
• Hold a clean driving license

Click apply if this sounds like you—we’d love to hear from you, whether you’re experienced or just getting started!

For this position, the expected base salary ranges from £37,000 to £50,000 per annum. This reflects a more accurate range than the broader salary band indicated at the end of the job advertisement. The role also includes additional benefits, including an annual bonus

BD is proud to be certified as a Top Employer 2026 in the United Kingdom and in Europe, reflecting our commitment to creating an exceptional working environment.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

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At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

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