Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Key responsibilities will include:

• Process orders for capital equipment, working closely with Contracts/Pricing, Finance, and Territory Managers

• Manage customer technical support needs

• Oversee service and repair of capital equipment

• Work in ServiceMax database to monitor service and repair status

• Manage equipment loaner, evaluation, and trade-out processes

• Support marketing with new product launches

• Adhere to, and ensure compliance with BD guidelines, protocols, and policies

Qualifications:

• A minimum of a High School diploma or equivalent required

• Minimum 5 years of customer service experience with demonstrated ability to process product orders in a fast paced environment required

• Proficiency in MS Word, Excel, and Outlook required; familiarity with Salesforce, JD Edwards, SAP preferred

• Ability to solve basic math equations required

• Excellent communication and customer service skills required. Demonstrated ability to work well cross-functionally within a fast-paced environment required.

• Excellent organizational skills and proven attention to detail required

• Excellent data entry, proofreading, and typing skills required

• Ability to resolve potentially challenging customer interactions required

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

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