Job Description Summary

Job Description

We arethe makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become amakerof possiblewith us.

About the role:

The SFDC (Salesforce.com)Manager reports to the Director, Commercial Excellence, the UCC (Urology and Critical Care) SFDC Manager is responsible for support, training and utilization of Salesforce platform (BD2).

Position will work closely with UCC Sales and Marketing Leadership team offering recommendations for benchmarking and reporting. Position will assist in the implementation of reports and reporting systems for both UCC Sales and Marketing.

Partner with sales and marketing to ensure sales enablement training and educational programs align with and drive corporate goals and initiatives. Research emerging industry trends, new technologies, concepts and techniques to update current training curriculum as appropriate. Monitor training results that include tracking information, effectiveness and feedback for sales associates.

Focus and scope of work includes development, support, delivery and maintenance of training for SFDC.

Key responsibilities will include:

• SFDC dashboards and reports to include creation, maintenance and training
• Thorough understanding and ability to configure functional (out-of-the-box) or technical (Customizations) Salesforce functionality
• Critically evaluate information gathered from multiple sources, reconcile inconsistency and break down high-level information into detail
• Ability to work with Architect and Developers to transform new requirements into Salesforce.com design and implementation
• Coordination with USR initiatives to architect into UCC specific needs
• Supports testing cycles (system, E2E, UAT, regression) and/or Training/Training Materials.
• Serve as the primary point of contact for supported business systems, and perform functional and second-level technical support as needed
• Create technical requirements for developers and provide suggestions during the development stage that meet the customer's business needs reporting
• Conduct mass updates using Salesforce Data Leader
• Maintain UCC Active user database for sales and non-sales roles

Training:

• Delivery of BD2 training across New Hire Training Program as well as tenured associates
• Support current end users
• Manage assigned curricula to ensure course content is timely, current and in the appropriate format for home office and remote audiences
• Creating and updating training materials, understanding how to deploy sales based on tenure in role
• Developing and driving Super User Program, driving ease of use and utilization with sales teams

Data & Insights:

• Support integration of revenue data into SFDC and enable account level insights
• Support market data driven target campaigns and launches
• Utilize acquired knowledge of Salesforce.com and the business to analyze current business processes, suggest improvements, and participate in the implementation of new functionality

About you:

To be successful in this role, you require…

• High level of proficiency with Microsoft Office and remote training tools
• High level of proficiency with Power BI
• Demonstrated ability to Incorporate needs analysis, wants and goals from different functional areas into business goals, training and utilization tracking
• Excellent interpersonal skills to be able to communicate with all levels of management.
• Strong communication skills (written and verbal)
• Basic knowledge of SAP, and dashboard related systems with experience building reports and dashboards a plus.
• Proficiency with Learning Management Systems (LMS) and eLearning/CBT applications and design principles are preferred.
• Demonstrated ability to act independently and effectively prioritize while leading small scale projects and teams

Education and experience required:

• Bachelor’s Degree or equivalent experience in technical instruction
• Minimum 8 years of experience with Salesforce.com
• Minimum 5 years of experience in either Sales Enablement or Sales Training

Preferred Education and Experience:

• Salesforce certification (Salesforce Certified Administrator, Salesforce Certified Platform Developer) a plus

Click on Apply if this sounds like you!

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization’s investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under “Our Commitment to You”. Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles.

$99,700.00USD - $164,300.00 Annual - includes Base + Incentive.

To learn more about BD visithttps://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

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