Customer and Commercial Contract manager
Remote, Multiple Locations
Be part of something bigger at BD. Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks to our trusted name, and the belief in our products that you’ll quickly develop. Here, you’ll be channeling all your sales skills and experience into one singular goal: advancing the world of health™. At BD, you can make a true difference of one.
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Job Type:
Full-Time -
Job Level:
Entry to Senior -
Travel:
Varies -
Salary:
Competitive -
Responsibilities
Job Description Summary
As a key member of the DS Benelux leadership team and reporting into the DS Country Business Leader, the Customer & Commercial contract Manager will drive the local DS Commercial Excellence agenda in all its aspects, own our ambition to create an unmatched customer experience and play a key role in the deployment of the DS Benelux commercial strategy.Job Description
As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters.
Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.
Main responsibilities:
Tender, Contracting & Pricing Excellence
- Collaborate with local DS leadership team, EMEA stakeholders to define how Price Structure, Price Level and related Commercial Terms will be used to support business strategy across the DS platforms. Define effective local policies for setting, approving and controlling pricing grids for all customer segments (hospital and non-hospital) with the aim of maximizing price impact and profitability.
- Define and deploy - in collaboration with BNL and EMEA stakeholders - best-in-class processes and tools for competitive price intelligence and elasticity estimates to gauge the impact of BD DS pricing strategy.
- Define and execute programs that drive tender excellence from pre-tender shaping over bid preparation and post-tender analysis.
- Optimize contract management processes and assure seamless annual contract renewal & price adjustment processes.
CRM implementation & Master Data Management
- Deliver on our ambition to create an unmatched customer experience and seamless customer communication by liaising closely with Benelux DS team
- Ensure deployment of SFDC and that ongoing training and support are sufficient for a successful adoption by the local sales, clinical and marketing teams.
- Deliver Data quality through high quality Master Data management, together with DS commercial excellence team.
- Provide coaching of sales leaders in use of dashboards and analytics in managing and coaching of their sales teams. Assist the Sales team in developing their capability and bias to leverage analytics for focus and performance improvement.
- Oversee key adoption and performance metrics (including target setting) and drive gap closure. Leverage analysis to effectively advise on performance improvements opportunities.
Preferred requirements :
- Bachelor’s degree, preferably in economics, business administration, healthcare or related field.
- Experience in working in a large multinational or international matrix organization.
- 3+ years’ experience in diagnostic testing and career progression in the relevant fields.
- Successful experience in customer-facing roles with evidence-based track record in solution selling and cross functional selling.
- Team management experience.
- Business savvy, business acumen with strong commercial mind-set and knowledge of commercial processes and commercial process optimization. High level of finance-for-business acumen
- High sense of urgency and focus with strategic agility, conceptual thinking and analytical skills.
- Processes and program development with a strategic approach to the solution.
- Excellent communication skills, including an ability to deliver clear, concise messages to both management and the local teams.
- The ability to engage, involve and influence cross functional teams (sales, marketing, clinical) to drive the required outcome for the customer.
- Project management and leading change initiatives with ability to lead complex initiatives involving various stakeholder groups, setting priorities, given only high-level guidance
- Effective interaction with all levels of internal and external staff in problem solving
- Performance orientated and able to work to delivery of agreed targets.
- Fluency in English, Dutch both written and spoken. French is a pre
- Embody trust, integrity and ethics inside and outside the company.
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. To learn more about BD visit: https://bd.com/careers
Required Skills
Optional Skills
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Primary Work Location
NLD Drachten - MarconilaanAdditional Locations
BEL Erembodegem - Dorp 86Work Shift
No Schedule (Netherlands)At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed.
The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.
Salary Range Information
€56,900.00 - €86,750.00 EUR AnnualSuccess Profile
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