Job Description Summary

The Cash Receipts & Collections Manager is responsible for managing all aspects of the company’s cash application and accounts receivable collections processes. This role ensures the timely and accurate posting of customer payments, drives proactive collections strategies, resolves customer disputes, and supports overall working capital objectives. The position requires strong leadership, analytical skills, and experience improving AR processes and controls.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Key Responsibilities
Cash Receipts Management

• Oversee daily cash application activities, ensuring timely and accurate posting of all customer payments (ACH, wire, check, credit card, lockbox, etc.).
• Monitor and reduce unapplied and unidentified cash.
• Ensure proper reconciliations between bank accounts, AR subledger, and general ledger.
• Partner with Treasury and Accounting on month-end close procedures related to cash receipts.

Collections Management

• Lead and execute collection strategies to improve DSO and reduce overdue balances.
• Manage customer outreach, follow-ups, escalations, and payment plan negotiations.
• Conduct regular AR aging reviews and drive accountability for resolving delinquencies.
• Coordinate with Sales, Customer Service, and Operations to resolve invoicing or product issues affecting payment.
• Team Leadership & Development

Supervise and mentor the Cash Application and Collections teams.

• Establish performance metrics, KPIs, and clear workflows.
• Provide ongoing training, performance evaluations, and coaching.

Process Improvement & Controls

• Strengthen internal controls over the cash receipts and AR processes.
• Lead automation and process enhancement initiatives, including system upgrades.
• Maintain and update standard operating procedures (SOPs).
• Ensure audit preparedness and support internal/external audits.

Customer & Cross‑Functional Collaboration

• Partner with Sales to establish and enforce customer credit and payment terms.
• Work with Customer Service to handle billing disputes and ensure customer satisfaction.
• Serve as a subject-matter expert for AR-related questions across the organization.

Reporting & Analysis

• Prepare weekly and monthly AR aging reports, DSO metrics, cash application statistics, and collections KPIs.
• Provide insights and recommendations based on trends in delinquency, customer behavior, or cash flow.
• Support forecasting of cash collections and AR balances.

Qualifications
Education

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred.

Experience

• Minimum 6 years of progressive experience in Accounts Receivable, Cash Application, or Collections roles.
• Minimum 4 years of supervisory or management experience.
• Experience with ERP systems (SAP, Oracle, NetSuite, Microsoft Dynamics, etc.).
• Prior involvement in process automation or AR system implementations a plus.

Skills & Competencies

• Strong understanding of AR accounting, cash flow, and financial controls.
• Excellent leadership and team management abilities.
• High attention to detail, accuracy, and problem-solving capability.
• Strong analytical and reporting skills.
• Effective communication and customer relationship skills.
• Ability to work cross‑functionally and manage competing priorities.
• Proficiency in Excel and financial analysis tools.

Key Performance Indicators (KPIs)

• Days Sales Outstanding (DSO)
• % Current AR and aging over 60/90 days
• Unapplied cash balance
• Collection effectiveness index (CEI)
• Dispute resolution cycle time
• Team productivity and accuracy metrics

Working Conditions

• Onsite environment depending on company policy.
• Fast‑paced environment with cyclical deadlines (month-end, quarter-end, year-end).

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

USA NC - Durham - Roche Drive

Additional Locations

Work Shift