We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Position Summary

The newly formed Global Sales Operations & Effectiveness organization isleadingthe transformation of sales capabilities, positioning BD to become the strongest commercial organization in MedTech.

TheAssociateDirector, Commercial Systemsreports to the Senior Director, Global Commercial Technology and is accountable for thestrategy, governance, and lifecycle management of BD’s global portfolio of commercialsalestechnologies outside ofcoreCRMand Revenueplatforms.

This role brings intentional ownership and rigor toa highly complexand fragmented commercial technology landscape spanningRegions,BusinessUnits, and functional needs. The Director willpartner closely with the Director, Global CRMTechnologyand the Director, GlobalCommercial Revenue Technologyto drive a cohesive commercial application rationalization strategy, ensuring clarity on platform boundaries, ownership, and future-state direction.

TheAssociate Director, Commercial Systemsserves as theenterprisechampionfor new commercial sales technology, acting as the first line of evaluation when Business Units orRegionsseek to introduce new tools (including AI-enabled solutions). TheAssociateDirectorisresponsible fordeterminingwhich capabilities should bestandardized globally, which should remain regional or Business Unit specific, and which should be deprecated orconsolidatedto reduce redundancy, cost, and complexity.

This position also functions as theincubation engine for commercial innovation—piloting,validating, and scaling new capabilities that measurably improve productivity, insight, and execution—whilemaintainingalignment with enterprisearchitecture, security, data, and procurement standards.

Key Responsibilities

Commercial Systems Strategy & Ownership

• Own theglobal strategy and roadmap for non-core commercial technologies, aligned to enterprise architecture, commercial priorities, and long-term platform direction.

• Define andmaintainclear boundaries betweencore platforms(Salesforce, CPQ, CLM) and theancillary commercial technology ecosystem.

• Partner closely withinternal IT, Global Marketing, and Global Sales Operations leadershipto drive end-to-endsales technology application rationalization, dependency management, and roadmap alignment.

Technology Intake & Enterprise Gatekeeping

• Act as thefirst line of defensewhen Business Units orRegionsproposenew salestechnologies, including AI-driven tools.

• Establish and enforceintake criteriafor evaluating new tools based on strategic fit, functional overlap, scalability, integration, security, cost, and long-term viability.

• Collaborate withGlobal Marketing and GlobalSales Operations leadershipto ensure proposed tools do not duplicate or undermine core platform capabilities.

• Make explicitapprove/ redirect / stop decisionsto protect the integrity of the global commercial technology ecosystem.

Tool Standardization, Rationalization & Scale

• Identifycommercial tools and capabilities that can bestandardized across all Business Units andRegions.

• Own and implement aglobal tool consolidation and deprecation strategyto reduce redundancy, complexity, and total cost of ownership.

• Maintain a comprehensive inventory of commercial sales technologies, including usage, value realization, overlap, risk, and lifecycle status.

• Drive migration from fragmented or legacy solutions toward approved enterprise standards, in coordination with CRM, CPQ, and CLM product leadership.

• Evolve strategy with an eye toward future M&Aactivityto minimize business disruption.

Innovation Scouting & Controlled Incubation

• Continuously scan the external market forbest-in-class and emerging commercialtechnologies.

• Design and lead structured pilots, proofs of concept, and controlled experiments with clear success criteria.

• Partner withinternalIT, Security, Privacy, Architecture, Procurement,Global Marketing,andGlobalSales Operationsto ensure pilots meet enterprise and platform requirements.

• Scale validated innovations into governed, supported solutions—or explicitly shut them down based on evidence.

Commercial Enablement & Business Impact

• Enable sales productivity, insight, and execution by ensuring commercial tools alignwithend-to-endcommercialworkflows.

• Partner with Global Sales Intelligence, Global Marketing, Global Sales Enablement, Revenue Operations, and core platform product owners to ensure tools enhance—not fragment—data and process integrity.

• Assess, define, measure, and report on commercial tool ecosystem progress against targeted business outcomes (e.g., return on investment, adoption, productivity, cycle-time, usage, risk reduction, customer experience, cost savings).

Governance, Risk & Compliance

• Establish and enforce governance for non-core commercial tools, including data usage, privacy, security, vendor risk, and compliance.

• Ensure alignment with enterprise integration standards, architecture principles, and procurement policies.

• Embed guardrails that allow innovation whilemaintainingenterprise control.

Qualifications

• 8+ years of experience inconsulting,commercial technology, product management, digital transformation, or related roles within large, global organizations preferred.Preferred industry experience: Pharma, Consulting, FinTech, MedTech.

• 4+ years of experience managing individual contributors and/or leading teams preferred.

• Bachelor’s degree in Business, Information Systems, Engineering, or relatedtechnicalfield (or equivalent experience) required;advanced degree preferred.

• Experience evaluating and piloting emerging technologies, including AI-enabled solutions.

• Proven experience defining and completingadeprecation strategy fortechnology,tools,and/or portfolioat enterprise scale.

• Demonstrated ability tooperatein ambiguity and makeeffectivetrade-off decisions.

• Strong product mentality with comfort owning complex, non-standardized technology landscapes.

• Experience collaborating with enterprise architects, security, integration teams, and platform product owners.

• Experience working with global System Integrators (e.g., PwC, Deloitte, Accenture, Capgemini, Ascend) in outcome-oriented partnership models.

• Experience leading cross-functional global programs andoperatingin complex matrixed environments.

• Experience partnering with ITand other cross functional team members to drive design and execute a technology roadmap.

Leadership Attributes

• Thrives and can lead in an environment of ambiguity and evolving priorities in large-scale transformation programs.

• Demonstrated ability to influence without authority across a global matrix.

• Product-minded leader with the ability to balance strategic vision and technical depth.

• Clear, structured communicator who translates complexity into executive-ready narratives.

• Forward thinkinganticipatesproblems before they occur.

• Strong ownership mentality, intellectual curiosity, and bias toward action.

• Autonomy, willingness to challenge status quo, and high learning agility.

• Strong organizational and political acumen; comfortable navigating complex global environments.

• Data-driven decision-maker with a focus on measurable business outcomes.

• Change leader capable of driving adoption, behavioral change, and sustained value realization at scale.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.