Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

The Field Service Engineer  for BD Pyxis Dispensing Devices is accountable for independently providing efficient and effective field service support to all BD dispensing customers within a given territory in a timely manner, including, but not limited to service and repair, preventative maintenance, calibration, installations, and limited cross-functional support for Sales and Implementation teams.

The Field Service Engineer is a remote field-based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of Miami/ Fort Lauderdale, FL. Company vehicle provided. 5% overnight travel possible and a valid driver’s license is required.

Relocation Assistance MAY be available for the right candidate.

Work Schedule Monday to Friday  8-5, on call rotation on weekends and after hours.

Responsibilities:

• Provide both remote and on-site technical support for BD Pyxis automated dispensing systems in healthcare facilities, responding to work orders by diagnosing, servicing, and resolving hardware and software issues while maintaining thorough documentation of all activities.

• Implement preventive maintenance programs and support BD's Sales and Implementation teams while demonstrating superior problem-solving abilities for both hardware and software components of the Pyxis systems.

• Deliver efficient field services to customers including installations, repairs, calibrations, and in-service training, ensuring all services are completed in a timely manner according to customer support agreements.

• Maintain comprehensive knowledge of corporate policies and procedures, including proper handling of customer complaints and Medical Device Reporting requirements, while providing accurate documentation of field activities and expenses.

• Commit to ongoing professional development through continuous training on company products and applications, attending management-approved seminars and training sessions with the goal of advancing skills and progressing to the next career level within 3-5 years.

Minimum Requirements:

• High School Diploma

• 3-5 years of related work experience or a combination of Hardware/Software/IT experience

• 24x7 on-call experience in a customer-facing/field service environment, required

• Computer electronics, Windows OS, network experience, required

• Medical device or electromechanical device service/repair experience, required

• Customer Support Certification, required

• Must be able to work within defined processes and methodologies with minimal degree of supervision

• Must possess and maintain a valid driver's license and meet BD's auto safety standards.

Preferred Requirements:

• Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus

Physical Requirements:

• Demonstrated ability to operate various powered tools including drills and powered screwdrivers, as well as manual tools such as sockets, crescent wrenches, and screwdrivers for extended periods during full workdays.

• Capable of maintaining multiple body positions (sitting, kneeling, squatting, bending, and standing) repeatedly throughout an 8-10 hour workday while assembling and repairing instrument suites.

• Sufficient strength to push and pull heavy objects mounted on casters safely and effectively as required by job duties.

•  Ability to perform precise fine motor tasks while reaching during extended work periods of 8-10 hours, maintaining accuracy and quality throughout the day.

• Qualified to drive for extended periods up to 6 hours, including in challenging and adverse weather conditions, while maintaining focus and safety standards.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

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At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

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