Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

As the Bilingual Customer Support Intern, you will act as the primary point of contact for both internal and external customers and will manage the process of high-volume incoming orders via telephone, fax, email and EDI using the ERP system (SAP or JDE or MS Great Plains).

This internship opportunity is a great way to start your career. Perfect for someone eager to learn and grow, this position offers hands-on experience in a collaborative environment. This internship based in our office gives you the chance to build valuable skills and gain exposure across multiple business functions

You will routinely respond to inquiries from customers via phone or email including but not limited to product availability, order status, pricing, invoices, credits, returns, literature or sample requests, proofs of delivery and current marketing promotions. You will be expected to provide efficient and courteous customer service, positively support your team, and provide backup support and coverage when necessary.

Must be able to work onsite Monday through Thursday in our office in Mississauga, ON, remote on Fridays from 5/11 to 8/21.

Hours of operation are 8:30am (EST) to 5:30pm (EST), Monday to Friday. Shifts can be 8:30am–4:30pm, 9:00am-5:00pm or 9:30am-5:30pm, subject to change.

Job Responsibilities:

• Respond to customer inquiries within established service levels for all order-related activities (including product information, back orders, stock availability and delivery inquiries).

• Process orders throughout the entire order life cycle, maintaining communication with sales, distribution, supply chain planning, inventory control, and accounts receivable to meet customer requirements.

• Collect information and initiate product and service complaints in compliance with departmental and Health Canada timelines.

• Collaborate with customers to identify and proactively resolve concerns.

• Support “one-call resolution” by assessing issues, recommending appropriate solutions, and executing them.

• Establish and maintain relationships with key customer accounts.

• Provide proactive updates to customers and Territory Managers regarding specific customer issues.

• Participate in customer-focused teams and support BD initiatives in person.

• Provide coverage for other team members’ regions to ensure continuity of customer service support required.

• Work with business units and operational functions on special projects in person.

• Support initiatives with shifting deadlines to support dynamic business requirements.

Education and Experience (required):

• You must be currently enrolled in a qualifying undergraduate program (Bachelor’s) or college program (Diploma or Bachelor’s). Qualifying fields of study include Business Administration, preferred, or another related discipline.

• Eligible candidates must be on track to graduate in 2026 (Diploma or Bachelor’s) or in 2027 (Bachelor’s) from an accredited college or university.

• Must be in good academic standing pursuing their degree (transcript may be required), combined with the ability to work from May 11 to August 21, 2026.  

Knowledge and Skills required:

• Excellent listening, interpersonal and relationship building skills.

• Outstanding writing and editing skills with attention to detail, including documentation skills.

• Ability to prioritize assignments. Strong time management and follow-up skills. Action oriented

• Ability to work independently, with minimal guidance and supervision.

• Passion towards excellent customer service both internally and externally.

• Demonstrated problem-solving, critical thinking and analytical skills

• Working proficiency with Microsoft Office suite (Word, Excel, Outlook, etc.).

• Must be bilingual and fluent in both French and English (reading, speaking, and writing) to communicate with our internal and external stakeholders and customers in both languages.

Preferred qualifications:

• Previous experience of Customer Service is an asset.

• Experience with the following is an asset: JD Edwards, SAP, or other ERP systems; Genesys Call Centre Software; Power BI; Salesforce (or other CRM software)

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. 

To learn more about BD visit https://bd.com/careers

Great Place to Work® has certified our workplace culture based on your feedback in the Trust Index® survey, and we've just published the news about us on their social media channels. You can check these out here. And if you think your friends and networks would be interested in knowing more about your workplace, sharing these posts is a great way to give them some insight!  

Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.

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