Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The 12-month contract Billback Specialist is a key member of the Billbacks Team within the Global Business Services (GBS), Quote-to-Cash, North America (NA) Customer Operations Group. This role is accountable for managing all billback-related activities and is responsible for a designated portfolio of distributors, which is subject to change based on business needs or capacity.

The position collaborates closely with external distributors and internal teams, including Contracts Sales, Pricing, Sales Operations, Customer Intelligence, and the North American Shared Service Centre (NASSC). Building strong relationships with both external and internal stakeholders is essential to success in this role.

It also oversees the end-to-end billback process, including AR collections, ensuring operational efficiency, accuracy in billback claim processing, and the integrity of end-user sales data. A high level of attention to detail, strong business acumen, and a commitment to customer service are critical, especially in a fast-paced and dynamic environment.

Responsibilities:

• Efficiently manage the billback process for an assigned portfolio, including Distributors, Shared Service Organizations, and other accounts (e.g., sales tracings). Portfolio assignments may change based on evolving business needs.
• Lead the monthly billback cycle, including key activities such as claim file formatting, loading, validation, data processing, issuing credit memos, and generating variance reports. Provide coverage for team members as needed to ensure continuity of billback support.
• Ensure timely and accurate claim processing to support reliable sales reporting. Proactively minimize errors and follow up to reconcile discrepancies promptly.
• Resolve claim errors swiftly by collaborating with Distributors and Contract Sales Specialists. Monitor and manage the hand-off of contract-related issues to ensure corrections are made and processing remains aligned with the overall schedule.
• Lead communication with Distributors, maintaining a high level of customer service by reviewing claim issues, resolving data misalignments, analyzing metrics, and mitigating repeat errors and price variances.
• Reconcile monthly Accounts Receivable balances against the applicable ERP system (SAP, JDE, i5). Manage credit and collections with Distributors and coordinate clearing activities with the North American Shared Service Centre.
• Maintain and monitor monthly metrics and service levels to ensure compliance with scheduled activities, including monthly and year-end closing processes. Track and manage year-to-date unaddressed claims, claim error rates, and other performance indicators. Generate sales reports and conduct billback analysis as needed.
• Support continuous improvement initiatives aimed at enhancing system and process efficiency, including system integration, testing, and data accuracy improvement projects.
• Collaborate with business units and operational teams on special projects as required.

Education and Experience required:

• College degree in a related field required.
• Proficiency in MS Office suite tools such as Word, and advanced Excel (Pivot tables, VLOOKUP, formulas).

Knowledge and Skills required:

• Strong team player and collaborator with excellent interpersonal, verbal, and written communication skills.
• Demonstrates strong business acumen and a passion for delivering exceptional customer service to both internal and external stakeholders.
• Ability to multitask, prioritize effectively, and manage multiple competing priorities.
• Excellent organizational and process management skills, with a continuous improvement mindset.
• Proven problem-solving, analytical, and critical thinking abilities; capable of making informed, data-driven decisions.
• Strategic thinker with the ability to influence cross-functional teams without direct authority.
• Strong documentation skills, with attention to detail, organization, follow-through, and a proactive approach.
• Thrives in a fast-paced, dynamic environment; works well under pressure and adapts quickly to change.
• Open to constructive feedback and committed to personal and professional growth, demonstrates a growth mindset.
• Flexible and able to balance competing priorities while meeting tight deadlines.

Preferred qualifications:

• Bachelor’s degree in business preferred.
• Experience with Vistex Billback/Chargeback/Contract Management is an asset.
• 1–3 years of experience with ERP systems such as SAP (strongly preferred), JDE, Oracle, MS Dynamics, AS400 (i5 series).
• Solid understanding of the billback model, contract management, and customer support processes preferred.
• Experience with Business Intelligence tools such as BI/BW, QlikView, and/or Power BI preferred.
• Bilingual (English & French) an asset.
• Excel macro development experience an asset.
• Proficiency with MS Office PowerPoint and Access an asset.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. 

To learn more about BD visit https://bd.com/careers

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Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.

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