Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The Contract & Pricing Specialist, Customer Operations role manages a contract portfolio and all contracts within an assigned portfolio (subject to change). They are expected to manage the entire contract process from end to end to ensure maximum efficiency with minimal billback and order claim processing errors. In addition to contract pricing, this role also manages all distributor pricing (ITS) for all of BD-Canada. This role requires strong analytical skills and business acumen. They will work closely with additional teams such as Billbacks, RFP/Contracting, Customer Intelligence, Sales, Marketing, Finance, Distributors, Group Purchasing Organizations (GPOs) and direct customers. This associate will also provide out of office back-up coverage for other regions in support of business continuity, including Quebec.

Job Responsibilities:

• Analyze and liaise with Sales, Marketing and Customer Intelligence to ensure contracts are renewed in a timely manner.  Ensure contract renewals are completed with approved pricing in adherence to the approval and signing authority processes as well as Distributor terms and conditions.

• Ensure all contract product additions and membership maintenance changes are executed in a timely manner and done in accordance with agreement terms and conditions.

• Reconcile contract membership conflicts.

• Lead communications with Sales and external customers (Distributors, Group Purchasing Organizations, and Direct Customers) regarding contract pricing and membership.

• Liaise with Customer Service to address any contract or pricing related inquiries to ensure a high level of customer service and minimize order management pricing discrepancies.

• Support billback claim processing by immediately addressing contract errors to ensure claims are processed in a timely and complete manner to produce accurate sales reporting.

• Lead communications with Distributors for an assigned portfolio to ensure that their contract pricing system is accurate to minimize claim processing errors.  Follow-up to ensure prompt reconciliation of discrepancies.

• Provide Level 1 Support; a 48-hour turnaround time including: contract membership additions, product additions for Customer Service order management issues.

• All pricing conditions to support distributor purchases

• Support Annual Price Review process and successfully execute

• Product Activations (PAFs or PCIs)

• Support product discontinuations (i.e., PCDs)

• Develop tools to support team members to make their day-to-day tasks more efficient and effective.

Education and Experience required:                                                          

• Bachelor’s degree or College Diploma.

• Good understanding of contract management, pricing, billbacks/chargebacks, and customer support.

• Fluency in English required (read, write, speak).

• Proficiency with MS Office tools (word, outlook), including strong proficiency working with Excel (Pivot Tables, LOOKUP function, slicers, etc.).

Knowledge and Skills required:

• Strong teammate and collaborator with excellent interpersonal, written, and verbal communication skills.

• Strong discernment and passion towards excellent customer service both internally and externally.

• Excellent organizational and passion for process management and continuous improvement.

• Demonstrated problem-solving and analytical skills, able to make informed decisions.

• Strategic problem solver with ability to influence cross-functional teams without authority.

• Strong documentation skills including attention to detail, excellent follow-up skills.

• Thrives in a fast paced, dynamic environment, works well under pressure.

• Quick learner and strives for self-improvement.

• Flexibility and ability to balance competing priorities, projects and able to work within tight timelines under pressure.

Preferred qualifications & Work Environment:

• Power BI experience an asset.

• Fluency in French a strong asset.

• Proficient with ERPs such as SAP, JDE, and i5 experience an asset.

• Office hybrid-based (In-office, Mon-Thu and virtual, Fri)

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. 

To learn more about BD visit https://bd.com/careers

Great Place to Work® has certified our workplace culture based on your feedback in the Trust Index® survey, and we've just published the news about us on their social media channels. You can check these out here. And if you think your friends and networks would be interested in knowing more about your workplace, sharing these posts is a great way to give them some insight!  

Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.

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