Job Description Summary

In the role of Technical Service Administrator, you will be supporting the go-live and stabilization of multiple system integrations, including but not limited to SAP, ServiceMax, Trackwise, and other connected platforms that enable BD APM Technical Service operations. You will be responsible for proactively delivering on business goals related to the following tasks, and working in closely with global APM Technical Service organization.

Job Description

Main responsibilities will include:

• Support daily operations across integrated platforms including SAP, ServiceMax, Trackwise, and other connected systems.
• Monitor and troubleshoot system interfaces, resolving integration issues collaborating with IT and global process owners.
• Support end‑to‑end service case and work order processing to ensure smooth service operations.
• Assist spare parts logistics including order management, goods movements, and inventory corrections.
• Provide first‑line support to the Technical Service team during and after system go‑live.
• Create and maintain SOPs, work instructions, job aids, and training materials for global team.
• Participate in User Acceptance Testing (UAT), regression testing, and validation activities for new system capabilities.
• Identify process gaps and operational inefficiencies, recommending solutions to improve system usage and workflows.
• Analyze operational trends and provide insights to support continuous improvement initiatives.
• Support rollout of new features and enhancements, ensuring alignment with global processes and standards.

About you

• University degree (IT /Technical related)
• Excellent written and verbal communication skills in English.
• Hands‑on experience with SAP, especially service/inventory related modules (CS/SM, SD, MM).
• Knowledge of ServiceMax, including work order flows and SFM processes.
• Ideally some experience with Trackwise system.
• Ability to work synchronously and asynchronously with global teams across time zones.
• Ability to create SOPs, work instructions, and training materials.
• Proactive and solution-oriented.
• Adaptable and comfortable with rapid changes during system transitions.
• Customer-first mindset (internal and external).
• Familiarity with MS Office package

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

“BD is proud to be certified as a Top Employer 2026 in Spaind and Poland, reflecting our commitment to creating an exceptional working environment”

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

ESP Valencia - Paterna

Additional Locations

POL Wroclaw - Legnicka

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

€28,600.00 - €45,775.00 EUR Annual