Job Description Summary

Job Description

Position Summary:  

The Senior Instructional Design Consultant (IDC) is a key member of the Solution Deployment and Services (SDS) Readiness & Education team, focused on creating impactful learning experiences that drive product adoption and proficiency. This role designs, develops, and maintains innovative educational solutions that advance our medication management solutions, ensuring learners gain the skills and confidence to succeed. 

As a strategic learning partner, the Sr. IDC collaborates with team members to assess role-based performance needs and requirements, translating them into effective learning solutions. Using modern instructional approaches—including e-learning, blended learning, microlearning, virtual instructor-led training (vILT), interactive simulations, and performance support tools—the Sr. IDC delivers engaging, scalable, and data-driven learning programs, in partnership with the Training & Education team.

This position leads complex education initiatives across multiple product lines, creates detailed project plans, and manages relationships with cross-functional partners. Using analytics and evaluation methods, the Sr. IDC ensures continuous improvement and alignment with SDS Education Services’ strategic objectives. 

The Sr. IDC in this role also provides Learning Management Administrator backup and support (25-50% responsibilities), which may include both internal and external systems.

Through these efforts, the Sr. IDC advances a culture of learning that enhances product knowledge and supports organizational success.

Key responsibilities:

Organizational Success

• Drives strategies and alignments across Professional Services and/or Technical Service functions and customer training programs

• Collaborates with Marketing, R&D, Readiness, Implementation, and GCS leadership to ensure business and training strategy alignment

• Sets individual priorities in context with team priorities to meet goals in the face of multiple demands

Instructional Design and eLearning Development

• Designs, develops, and delivers/implements innovative and creative learning solutions (web-based training, technical training videos, job aids, guides, etc.) applying a variety of methods and eLearning authoring tools 

• Collaborates with subject matter experts (SMEs) and key business partners to develop and deliver learning solutions using adult learning principles to enhance the learning experience

• Communicates and collaborates with Training & Education Consultants (instructors) on learning solution deliverables

• Demonstrates an advanced knowledge of and applies the latest relevant research and methodologies in instructional design

• Drives the enhancement of learning solutions based on actionable data and evaluation methods for continuous improvement

• Synthesizes voice of the customer (VOC) and voice of the associate (VOA) to ensure satisfaction and continuous program improvement

• Demonstrates the principles of user experience and responsive design

• Employs agile, iterative development methodologies

Learning and Performance Consulting 

• Assesses performance needs to craft effective and efficient plans for learning solutions and services that address business-specific requirements and constraints

• Evaluates the effectiveness of learning solutions against business needs; provides metrics summarizing effectiveness and makes recommendations for improvement to key partners

• Partners with Business leaders, R&D, Marketing, customers, and Global Customer Service partners to build highly technical learning solutions that produce measurable positive results 

• Supports and drives the development and delivery of high-quality and innovative learning solutions that advance performance improvement initiatives

• Effectively resolves issues or determines if escalation is needed and drives solutions.

• Collects and analyzes data as actionable input to continuous improvement

• Advanced consultative skills - is the voice of the learner, ensuring that their needs are at the forefront of our content efforts, helping our team iterate and improve on our content offerings

• Works across diverse teams, cultures, and time zones

Project Management 

• Communicates and collaborates with Training & Education Consultants (instructors) to ensure alignment with education programs, performance solutions, and learning paths

• Maintains an advanced knowledge of assigned MMS products or portfolio and stays informed about and plan for upcoming product releases; manages learning path curriculum development for assigned products or portfolio 

• Leads, monitors, and reports on the progress of projects, ensuring the accuracy of status reports and data related to team metrics

• Manages complex learning-related initiatives as a business partner focusing on product use, installation, support, and service for multiple product lines  

• Manages initiatives targeting organizational improvement for BD business units and customers  

• Flexes with business strategy changes and acts as a key contributor in a complex environment

• Creates and maintains detailed project plans for each program

• Balances workload in a fast-paced environment, while working on multiple concurrent projects

Business Relationships & Alignment

• Leads Education Services critical initiatives with cross-business impact and involvement

• Creates and manages professional communications through a variety of platforms: SharePoint portals, forums, email, bulletins, etc.

• Takes agile and flexible approaches to evolving business strategies

• Navigates within a matrixed environment

• Mentors new instructional designers

• Performs other job-related duties as assigned

Professional Skills & Key Competencies 

• Ability to independently develop complex learning solutions/deliverables based on knowledge of learning methodologies, cognitive science, user-centered design research, adult learning requirements, needs assessment and evaluation

• Ability to understand system operations and dependencies to effectively set-up, manage, and troubleshoot problems with learning management and related quality systems

• Can quickly learn new products, applications, and systems

• Demonstrated advanced knowledge of agile, iterative development methodologies

• Outstanding communicator: an individual who possesses superior written/verbal communication skills, as well as the ability to present views in a clear and compelling manner

• Adaptability; learns quickly and responds positively to complexity and change 

• Comfortable working in an environment that is constantly evolving

• Advanced project management skills, critical thinking, and problem-solving skills

• Strong customer service skills and positive attitude

Education Qualifications & Previous Experience:

• Education: Bachelor’s degree in Education, Communication, or related field required. Master’s degree in Performance Improvement, Education Technology, Instructional Design, Education, Interactive Media, or Learning Systems preferred.

• Experience: 3+ years’ experience in Instructional Design or learning solutions with an emphasis on eLearning; 2+ years' experience in learning management administration preferred

Desired/Additional Skills & Knowledge:

• Advanced skills and experience with Articulate Storyline, Camtasia, Captivate, Word, Excel, PowerPoint, and other learning authoring tools are required.

• Experience developing eLearning (web-based training modules), technical training videos (script writing, production, and video editing), documentation, presentations and other training materials maintained in a Learning Management System (LMS).

• Experience using SAP SuccessFactors, Litmos LMS and Veeva Vault preferred.

• Industry experience with customer support organizations and/or medical devices product implementation and support in a global environment preferred.

• Demonstrated experience leading projects and managing stakeholders.

Certifications:

• Advanced Certificate in Instructional Design - Desired

Required Skills

Optional Skills

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Primary Work Location

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information