Asso. Analyst, Customer Service
Onsite, Taipei, Taiwan
Job Description Summary
Provides customer service support to customers utilizing effective relationship management skillsJob Description
1. Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives, Marketing) and communicate as needed to ensure high customer satisfaction
2. Resolve complex customer service activities including investigating and performing root cause analysis under direction and supervision
3. Process customer returns and monitor to ensure the product is received
4. Correspond with Supply Chain Planning on inventory availability and notify Customer and Sales Representatives
5. Coordinate with warehouse personnel regarding changes to shipping time and inventory cycle counts
Required Skills
Optional Skills
.
Primary Work Location
TWN Taipei - Zhong Xiao E RdAdditional Locations
Work Shift
TW Standard (Taiwan)People here are amazing, and their passion for what they do comes through in everything they do.
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