Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and its no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

BD Diagnostic is seeking a field-based Automation Service Engineer to provide on-site support at various customer locations throughout the Chicago IL region. This position is responsible for managing the success of the relationship with an assigned set of customers in order to achieve the goals and objectives identified by the customer and BD. The individual will be responsible for identifying, evaluating, resolving or raising customer struggles. In addition, the individual will act as customer advocate and liaison back into the BD organization. This position is also responsible for providing on-site support to BD Lab Automation customers, including installation, corrective maintenance, preventative maintenance, removals, and other support as needed.

Responsibilities:

• Provide onsite support for installation and service of sophisticated diagnostic laboratory automation instrumentation with minimal supervision, respond to emergency customer requests via dispatch, and complete work according to ISO and GMP standards while maintaining professional appearance and adhering to regulatory requirements including HIPPA, OSHA, and FDA.

• Deliver clear, timely, and effective communications to customers regarding service expectations, arrival times, ongoing service activities, and follow-up calls in support of BD Customer Experience initiatives, while also properly reporting and documenting all customer complaints in appropriate systems for resolution and investigation.

• Utilize advanced troubleshooting techniques and analytical thinking skills to diagnose hardware/software issues, determine corrective actions, complete system repairs, upgrade systems for software compatibility, and work independently using schematics, diagrams, service manuals and other documentation.

• Play an active role in maintaining and implementing service documentation, provide feedback to improve documentation efficiency, complete service documentation per GMP requirements, finish administrative requirements within expected timeframes, and participate in vendor credentialing programs to maintain access to customer facilities.

• Manage trunk stock inventory within established limits, maintain calibrated test equipment and tools in good working condition, demonstrate good judgment in company credit card usage while adhering to expense guidelines, and properly maintain company vehicle according to fleet contractor requirements including service maintenance, cleanliness, and organization.

Minimum Requirements:

• Bachelor's degree in a technical field (Electrical, Electronics, Informatics, Mechatronics, or Biomedical) or 10+ years of equivalent experience, with strong understanding of electronics, electro-mechanical devices, PLCs, pneumatics, and intermediate knowledge of networking architecture and computer operating systems.

• Proficiency in software installations and upgrades, understanding of basic computer security concepts, ability to communicate with IT personnel, and skills to complete routine software maintenance while demonstrating excellent problem-solving abilities.

• Excellent verbal and written communication skills coupled with outstanding customer service abilities and attention to detail, enabling effective interaction with clients and internal teams.

• Must possess a valid driver's license with at least 3 years of driving history, be available to work flexible hours, travel up to 50% of time outside home geographic area, and be on call as needed to meet business demands.

• Ability to lift up to 30lbs frequently and 70lbs infrequently, handle standing/bending/stooping for up to 10 hours, push/pull materials up to 100lbs, and adhere to all company Personal Protective Equipment standards and guidelines.

Preferred Requirements:

• Expertise in Robotics with demonstrated proficiency in installation, maintenance, and troubleshooting of sophisticated instrumentation over a 10+ year career in technical fields.

• Proven experience working with highly complex robotic systems and automated equipment in technical environments.

• Comprehensive knowledge of Laboratory Information Systems (LIS) and database management capabilities.

• Technical certifications including A+, Microsoft, or Cisco accreditations considered advantageous.

• Demonstrated ability to apply technical expertise to solve complex problems and maintain operational excellence of robotic systems.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

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At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

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