Job Description Summary

As a Customer Service Advisor at BD UK Limited, you will be the primary point of contact for our valued customers, providing exceptional service and support to ensure their satisfaction and a seamless experience with our products and services. You will respond promptly and professionally to customer inquiries, provide detailed product information, resolve complaints and issues with a positive and empathetic approach, and collaborate effectively with internal teams to ensure timely resolution of customer needs.

This role is based in Winnersh, with training taking place in Worthing and occasional travel to Worthing required.

Job Description

Our vision for Customer Service at BD

Customer Services is a strategic partner to both our customers and businesses and focus on creating exceptional customer experiences and generates revenue growth.

Main responsibilities will include:

• Respond promptly and professionally to customer inquiries via phone, email, and potentially live chat, addressing questions, concerns, and requests regarding BD UK Limited products, orders, and services.
• Provide detailed information about product features, benefits, and availability to assist customers in making informed decisions.
• Resolve customer complaints and issues with a positive and empathetic approach, escalating complex problems to the appropriate internal departments when necessary.
• Maintain accurate and detailed records of customer interactions and transactions within the company's CRM system.
• Collaborate effectively with sales, logistics, and technical support teams to ensure timely and effective resolution of customer needs.
• Educate customers on company policies, procedures, and relevant product documentation.
• Identify opportunities to enhance the customer experience and contribute to process improvement initiatives.
• Stay updated on product knowledge, company services, and industry trends to provide the most current and accurate information.

About you

• Minimum of 2 years of experience in a customer service role, preferably within a manufacturing, healthcare, or related industry.
• Excellent verbal and written communication skills with a strong customer-centric approach.
• Proficiency in using software and Microsoft Office Suite (Word, Excel, Outlook).
• Demonstrated ability to handle multiple tasks simultaneously, prioritize effectively, and work under pressure.
• Strong problem-solving skills and the ability to think critically to resolve customer issues.
• A positive attitude, empathy, and a genuine desire to help customers.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience with ERP systems (e.g., SAP) is advantageous.

Required Skills

Customer Care

Optional Skills

.

Primary Work Location

GBR Winnersh - Eskdale Road

Additional Locations

GBR Worthing

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

£23,000.00 - £35,075.00 GBP Annual