Job Description Summary

BD Medication Management Solutions is seeking a dedicated and technically skilled Field Service Engineer to join our Global Customer Services team. In this pivotal role, you will be responsible for delivering high-quality onsite technical support and training to biomedical engineering teams across healthcare facilities.

Your primary focus will be on the maintenance and servicing of our advanced medical technologies, including Infusion Devices, Automated Dispensing Cabinets and Pharmacy Robotics. This includes performing both corrective and preventative maintenance to ensure optimal performance, reliability and compliance with Medical Device Regulations.

This is a field base role covering Southwest England and Wales ideally located on the M4 corridor Reading to Swindon including occasional national travel and overnight stays.

Our vision for Medication Management Solutions at BD
With our technical capabilities, the Medication Management Solutions (MMS) team are able to manage multiple systems and our operational capabilities enable us to have medications available when and where needed, reducing inefficiency and waste for nursing and pharmacy teams.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

BD is proud to be certified as a Top Employer 2025 in United Kingdom, reflecting our commitment to creating an exceptional working environment.

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Main responsibilities will include:

• Perform on-site or remote technical support & training, including installation, corrective and planned maintenance adhering to customer service level agreements.
• Provide exemplary customer service, escalate technical and customer satisfaction concerns and retain ownership of resolution
• Build strong relationships that support and drive commercial growth, operational efficiencies, while maintaining high levels of customer satisfaction.
• Maintain accurate documentation, reporting and data entry our customer service management systems, compliant with KPI’s and Medical Device Regulation
• Manage day to day personal planning making efficient use of your time, ensuring you have relevant tools that are within calibration. Build and maintain an efficient car stock inventory.
• Strictly respect and compliance with Departmental Processes, BD Quality Systems and Health and Safety regulations as required by BD organisation, customers and Distributor Agreements

About you:

• ONC/HNC in an electronic engineering discipline or demonstrable work experience within a technical field service industry
• Ideally strong I.T. background and experience, knowledge of Windows operating systems, networking technologies, troubleshooting and configuration. (CompTIA Network+ certification desirable)
• Are customer focussed and have a proven track record of providing high quality service and repair in a high volume and pressure environment.
• Have strong interpersonal and professional skills with the ability to articulate, promote and sell service products and value propositions
• Hold a clean driving license

Click on apply if this sounds like you!

For this position, the expected base salary ranges from £40,000 to £50,000 per annum. This reflects a more accurate range than the broader salary band indicated at the end of the job advertisement. The role also includes additional benefits, including an annual bonus

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

GBR Winnersh - Eskdale Road

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

£32,400.00 - £49,425.00 GBP Annual