Job Description Summary

We are seeking a detailed-oriented and customer-focused individual to join our team. Reporting to Manager Complaints Management EMEA, the Customer Quality Relations Representative will be responsible for ensuring highest level of customer satisfaction by addressing customer and stakeholder inquiries regarding quality elements, resolving issues, and providing timely and effective solutions. The ideal candidate will also play key role in monitoring and analyzing customer and stakeholder feedback to identify areas for improvement.

Job Description

In our Quality team, we collaborate on a large scale, focusing on making sure everything is correct, effective and efficient to bring the highest-quality and most competitive products and services to our customers and their patients.

Main responsibilities will include:

• Monitor complaint handling process involving the Complaint Center and Designated Complaint Handling Units as required for timely entry, appropriate investigations, adequate responses, and status updates.  

• Conduct quality assurance checks on Complaint Center to ensure compliance with established standards and customer expectations.

• Assist in carrying out projects (CAPA/CI) associated with CQR processes, cross-functional Regional Quality processes and/or business unit projects and Customer process improvements.

• Handle incoming requests about Quality elements, from customers, end users and sales organization, with an aim towards a high level of customer satisfaction.

• Assist in resolving customer requests about complaints previously raised and liaise with internal stakeholders to take required course of action.

• Collaborate cross functionally within BD and Suppliers to organize and facilitate meetings aligned to customer expectations as required for all Quality related topics (e.g., product complaints).

• Create, update, and maintain quality documents and records to ensure compliance.

About You:

To be a successful candidate you will have an advanced level of English language, Italian is a plus, experience in Quality will be considered a big advantage.

Any experience in Customer-facing / Healthcare / Medical / Pharma environment is an asset.

Furthermore, the following skills and experiences are required: ​ ​ ​

• Positive, Quality-driven attitude.

• Degree level required.

• Strong Customer focus and interpersonal skills.

• Excellent written and oral communication skills in English, ability to communicate with all levels of Organization.

• Strong organizational skills, ability to work independently, manage time effectively and prioritize workload.

• Familiarity with MS Office applications (Excel, Word, Outlook).

• Willingness to learn and adapt to new challenges.

Salary range for this role: 7800 - 8000 PLN gross/month

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

Why Join Us?

BD is proud to be certified as a Top Employer 2025 in Poland, reflecting our commitment to creating an exceptional working environment.

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrplace. 

Become a maker of possible with us!

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

POL Wroclaw - Legnicka

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

zł62,200.00 - zł94,825.00 PLN Annual