Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

BD Parata is currently seeking a Field Support Engineer in the Chicago, IL. Regional area. The Field Support Engineer will provide in depth technical and customer support of BD Parata’s suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.

Please visit the link below for more information regarding BD Parata Pharmacy Automation products.

https://parata.com/

Key Responsibilities:

• Deliver world class customer service and problem resolution skills at new and existing client sites.

• Cultivate positive customer relations by responding to complaints/inquires in a collaborative, supportive, and professional manner.

• Instruct customers in the operation and daily maintenance of BD Parata’s suite of pharmacy automation products.

• Respond within SLA requirements to break/fix service requests.

• Collaborate with regional and national service team members to identify and resolve complex problems.

• Periodically assist Product Implementation Team with installation of new automation.

• Provide detailed descriptions of issues and resolution actions in Salesforce Field Service Lightning.

• Periodic travel outside of the local region and overnight stays may be required.

• Weekend and holiday coverage as well as occasional overtime may be required.
  

Skills and Experience:

• Proficient knowledge of Microsoft Operating systems including Windows 2000, XP, Windows 7, Windows 10, Windows 11 is required.

• Proficient knowledge of Microsoft Office is required.

• Extensive knowledge of basic computer networking including use of windows tools to identify network and pc information.

• Knowledge of setup and use of routers and switches.

• Ability to locate and edit configuration and XML files within a file structure.

• Understanding of ghosting and re-imaging processes.

• Strong mechanical aptitude and the ability to use standard hand tools to perform in depth disassembly and reassembly of complex subsystems.

• Proficiency with digital multi-meters and voltage/amperage testers.
  
  Qualification:
  

• High School diploma

• 3-5 years of experience in a field service role
  

Work Environment and physical demands:

• This position may be subject to both outside environmental conditions as well as inside environmental conditions common to a pharmacy location during service or maintenance.

• Work will primarily be in the field involving long-term standing and frequent walking as well as include common hazards maneuvering through pharmacy locations.

• Work will also include working with fingers by picking, pinching, typing, and grasping often with repetitive motion.

• Must be able to carry, lift and push/pull up to 50 pounds frequently and up to 100 pounds occasionally.

• Must be able to stand up to 10-12 hours a day on occasion.

• Must have the ability to see, smell, hear, talk, climb, balance, stoop, kneel and twist, crouch, crawl, reach, grasp, sit, stand, and walk.

• Daily car travel is required; occasional air travel is possible. Travel by car may average four hours per day, with occasional shorter and some longer drive times expected.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

#earlycareer

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At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

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