Job Description Summary

The Field Service Engineer is a remote field-based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of where the position is based. Company vehicle provided. 25% overnight travel is possible and a valid driver’s license is required. On call coverage hours may change based on needs of the territory

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Summary:

The Field Service Engineer for BD Pyxis/Parata Dispensing Devices is accountable for independently providing efficient and effective field service support to all BD customers within a given territory in a timely manner, including, but not limited to service and repair, preventative maintenance, calibration, installations, and limited cross-functional support for Sales and Implementation teams.

Responsibilities of The BD Pyxis Field Service Engineer role:

• Provides remote and on-site technical support for BD Pyxis/Parata automated dispensing systems located at customer facilities within assigned region and in accordance with our customer support agreements, including DHA and DoD facilities. 

• Responds to, evaluates, and prioritizes work orders; diagnoses, services, and resolves issues regarding proprietary hardware and software system components, maintains ownership of the work order, escalates issues to the Senior FSE and/or Supervisor; logs, tracks, and documents all work order activity, and is capable of fully supporting all products within assigned region.  

• Executes a preventive maintenance program, provides limited cross-functional support for our Sales and Implementation teams, and other support activities as applicable to the role.

• Leverages skillset and experience to independently troubleshoot and resolve hardware and software issues.

• Provides efficient field services to all BD customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support.

• Maintains proper and accurate small parts inventory for the purpose of service and follows approved policies and procedures for inventory controls.

• Provides accurate and timely documentation that details field activity, expenses, time distribution and other information as required.

• Continues training and self-development to learn the products and applications of the company for success in the role, advances skillsets, and attends management approved seminars and training sessions to advance to the next level.

• Maintains company assets (car, tools, and inventories) securely and in working order.

• Possesses and maintains a superior knowledge of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting.

• Able to work independently and also in a team environment, and engages/escalates to team leadership for advanced troubleshooting and resolution of issues as needed.

Qualifications for the BD Pyxis Field Service Engineer role:

• Associates degree in associated field or the equivalent of 3+ years of experience in a technical support role.

• 24x7 on-call experience in a customer-facing/field service environment

• Good mechanical, computer, verbal, written, and time management skills, required

• Computer electronics, Windows OS, network experience, required

• CompTIA A+ Certification or equivalent experience

• Medical device or electromechanical device service/repair experience, required

• Strong mechanical aptitude and the ability to use standard hand tools to perform in depth disassembly and reassembly of complex subsystems. 

• This position may be subject to both outside environmental conditions as well as inside environmental conditions common to a pharmacy location during service or maintenance. 

• Work will primarily be in the field involving long-term standing and frequent walking as well as include common hazards maneuvering through pharmacy locations. 

• Must have the ability to see, smell, hear, talk, climb, balance, stoop, kneel and twist, crouch, crawl, reach, grasp, sit, stand, and walk. Work will also include working with fingers by picking, pinching, typing, and grasping often with repetitive motion. 

• Must possess and maintain a valid driver's license and meet BD's auto safety standards.

• Must be able to carry, lift and push/pull up to 70 pounds frequently and up to 100 pounds occasionally. Ability to lift 70 lb. objects from the floor to chest level.

• Hand Powered Tools - Ability to operate powered drills, powered screw drivers, and other powered tools.

• Manual Tool Manipulation - Ability to turn manual sockets, crescent wrenches, and screw drivers repeatedly over the course of an 8-to-10-hour day.

• Proficiency with digital multi-meters and voltage/amperage testers.

• Ability to perform fine motor tasks while reaching over the course of an 8–10-hour day.

• Use of ladders and step stools on a regular basis. 

• May be required to wear a respirator while servicing equipment, thus must be able to pass a fit test and medical evaluation.

• Daily car travel is required; occasional air travel is possible. Travel by car may average four to 6 hours per day, with occasional shorter and some longer drive times expected. Overnight stays on occasion.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

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Required Skills

Optional Skills

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Primary Work Location

USA CA - San Diego Bldg A&B

Additional Locations

Work Shift

US BD 1st Shift 8am-5pm (United States of America)

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$23.80 - $36.80 USD Hourly