Customer Portal Product Owner (B2B / Salesforce Experience Cloud)
In-Office, Le, Pont-de-Claix, Auvergne-Rhône-Alpes
Job Description Summary
As a global partner to the pharmaceutical industry, BD Medical BioPharm Systems designs, manufactures, and markets ready‑to‑fill injectable drug delivery systems. We provide pharmaceutical and biotechnology companies with innovative solutions, tools, and resources to support them in achieving their goals—from product development to launch and throughout the entire product lifecycle.The global headquarters of this business unit is located in Le Pont‑de‑Claix, near Grenoble, on a site that also hosts a manufacturing unit, one of the seven
production sites worldwide (France, UK, Spain, Singapore, Japan, US, Mexico).
Join us as the Customer Portal Product Owner (B2B / Salesforce Experience Cloud) and guide the advancement of our PS Customer Portal. You will have an outstanding role as the primary business contact for a platform aligned with global initiatives. This also ensures a flawless digital experience for our customers and internal users.
Job Description
We arethe makers of possible
BD is one of the largest global medical technology companies in the world.Advancing the world of health™ is our Purpose, andit’sno small feat. It takes the imagination and passion of all of us—from designand engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why Join Us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD,you’lldiscover a culture in which you can learn,growand thrive. And find satisfaction in doing your part to make the world a better place.
Become amaker of possiblewith us!
Responsibilities
Operational Ownership – Run
- Own the day‑to‑day operational run of the PS Customer Portal, ensuring service continuity and reliability for customers and internal users in line with approved operational and validation frameworks
- Proactively monitor, identify, qualify, and manage issues, from early detection through resolution
- Ensure clear communication and visibility throughout the issues resolution lifecycle
- Perform first‑level functional and technical analysis of issues to understand root causes, scope, and business impact
- Act as the primary business interface with IT delivery teams, supporting issue resolution and ensuring timely follow‑up
- Act as a hands‑on super‑user of the portal, supporting access management, navigation issues, and user lifecycle topics when needed
- Maintain and update operational documentation (run procedures, known issues, user guidance) including documentation supporting validated system operation
- Support internal and external audits by explaining portal processes, controls, and operational procedures
Enhancement Management – Build & Continuous Improvement
- Own the end‑to‑end enhancement lifecycle, from business need identification to release and post‑deployment stabilization
- Capture and clarify cross-functional business needs, analyze underlying processes, and translate requirements into clear user stories and acceptance criteria
- Prioritize and manage the product backlog, balancing operational urgency, business value, and customer experience impact
- Ensure top‑of‑backlog readiness for upcoming releases (clear scope, business context, acceptance criteria, dependencies)
- Actively participate in backlog grooming, enhancement reviews, testing coordination, and release preparation meetings
- Ensure enhancements deliver consistent and seamless customer experience across portal functionalities while adhering to validated system and change control requirements
- Produce and maintain functional documentation for new and enhanced features to support training, adoption, and long‑term sustainability
Analytics, Insights & Community Enablement
- Lead, build, and deploy business intelligence capabilities to increase information visibility and ease of access for key PS stakeholders, improve decision quality and operational productivity, and promote a business intelligence mindset that enables stronger collaboration across PS commercial functions
- Leverage reports, insights and customer feedback to support run stability, prioritization of enhancements, and continuous improvement of the PS Customer Portal
- Drive and animate the PS Customer Portal superuser community, enabling effective relays for tool guidance and adoption, and positioning super‑users as key contributors to issue identification, enhancement input, testing, and change adoption
- Design, maintain, and deliver training content (guides, walkthroughs, tips & tricks) for super‑users, business teams, and other users
- Support change and adoption by ensuring users and stakeholders have clear visibility on portal usage, value delivered, and improvement opportunities
Preferred Requirements:
- Hands‑on operational mindset, with proven ability to own daily run activities, incident management, and enhancement delivery end‑to‑end
- Strong Salesforce (SFDC) functional knowledge is mandatory, including reporting and data manipulation; Experience / Community Cloud is a strong plus
- Excellent communication skills (written, verbal, presentation), with the ability to adapt messages to different audiences, from senior leadership to operational users and technical teams
- Strong analytical capability to understand & clarify complex business workflows and data environments
- Ability to translate unstructured business needs into clear user stories, requirements, and priorities
- Proven ability to influence cross‑functionally without direct authority, mobilizing teams through clarity, credibility, and collaboration
- Strong stakeholder and relationship management skills, including the ability to work effectively in global, cross‑functional environments
- Fluent in English and comfortable operating in international contexts
- Preferably B.S. or B.A. degree in science or business discipline, with focus in marketing and/or sales management. MBA preferred
- Demonstrated excellence in data manipulation in a global and cross-functional environment
- Demonstrated excellence in presenting to commercial teams, senior leaders and similar group
Salaryrange for the role:€60.000to €80.000
Click on apply if this sounds like you!
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week tomaintainour culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-lifebalance. Remote or field-based positions will have different workplace arrangements which will beindicatedin the job posting.
Becton,Dickinsonand Companyisan Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit:https://bd.com/careers
Required Skills
Optional Skills
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Primary Work Location
FRA Le Pont-de-Claix CedexAdditional Locations
Work Shift
At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed.
The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.
Salary Range Information
€55,000.00 - €88,000.00 EUR AnnualLa gente aquí es increíble y su pasión por lo que hacen se refleja en todo lo que hacen.
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