Job Description Summary

As a member of the Customer Contract Administration team supporting BD Biosciences, this role will report to the Manager, Capital Contracting and work in partnership with Customer Contract Administration colleagues, the BDB Sales Team, Finance, Customer Service, and other cross-functional partners.

The primary responsibilities of this role include performing contract execution and maintenance functions associated with reagent rental and related contract types (Reagent Rental Contracts, Reagent Plus Agreements, Reagent Purchase and Service Coverage Contracts, Option Acquisition Plan Agreements, etc.).

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

This role will be part of a team that manages the contract administration functions associated with BDB sales contracts.  The primary responsibilities of this role entail performing contract execution and maintenance activities associated with reagent rental and related contract types. 

You will be expected to perform contract administration and maintenance functions throughout the contract lifecycle beginning from receipt of a fully signed agreement/amendment, to complete contract compliance activities, and perform end-of-contract and instrument retirement activities.

Duties and Responsibilities

• Execute and announce new contracts and amendments received from Offer Development colleagues.  These responsibilities include i) careful review of the signed contract/amendment, associated datasheet and any other relevant documents and communication, ii) creating the contract in SAP, iii) submitting sales orders, iv) submitting pricing requests and v) announcing the contract/amendment to Finance, Service and other departments as needed, and vi) setting up billing plans (fixed billing contracts).

• Proactively communicate with Offer Development to discuss and resolve issues and raise questions.

• Work with Marketing, Operations, Engineering, Technical Product Support, Planning, and other teams to gather the information needed to process quotes and orders.

• Communicate maintenance service terms and conditions to service contract coordinator to ensure timely creation of maintenance service agreement to enable entitlement for on-site service of the instrument (if applicable).

• Assist Customers, Field Service Engineers, Sales Representatives and Credit Department personnel regarding agreement pricing, inquiries, problems/complaints, etc.

• Provide assistance to Credit Department in researching past due invoices and problems situations. Prepare credit memos when appropriate, obtaining necessary approvals.

• Process internal extensions of contracts

• Manage and track monthly reagent purchasing analytics (commitment tracking for reagent rental contracts). Ad hoc reporting, as requested.

• Support transition to Power BI for compliance reporting (parallel testing, updates, etc.); once implemented, continue to update and maintain contract information in Power BI to ensure accurate contract compliance reporting.

• Perform end of contract activities and process equipment returns (e.g. maintain Return Material Authorizations (RMAs), initiate RMAs, complete asset disposal forms, etc.)

• Respond promptly and accurately to inquiries/requests from Sales, Finance, Service and other teams regarding reagent rental type contracts

• Maintain high level of customer support-responsiveness, timeliness, customer service (contract questions, issues)

• Contribute to the development and maintenance of standard policies and procedures to drive operational efficiencies and standardization of terms & conditions 

• Support process improvement projects (templates, forms, system updates, etc.) to drive operational efficiencies

• Maintain contract files (set up / maintenance documents).

• Follow Environmental, Health, and Safety (EH&S) policies and procedures. Takes ownership for safety in immediate work area.

• Perform other related duties and assignments as required

Qualifications

• High school degree is Required.
• 3+ years of commercial contract administration experience preferred
• Work independently, multitask and prioritize workload to meet deadlines
• Analytical problem solver with business insight and attention to detail
• Demonstrated ability to act with speed, agility and accountability to drive desirable outcomes
• Proven ability to quickly establish credibility, trust, and support within all levels of organization
• Excellent verbal and written communications skills are crucial
• Proficiency in Microsoft Office, including Word and Excel, required
• Proficiency in Configure, Price Quote (CPQ), Salesforce, SAP, and Power BI highly desirable

Key Competencies

• Customer Focus
• Enterprise Mindset
• Action-Oriented, Proactive
• Strong work ethic
• Attention to detail
• Business/Operational Acumen
• Process Effectiveness
• Organizational Agility

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

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Required Skills

Optional Skills

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Primary Work Location

USA CA - Milpitas 135

Additional Locations

USA CA - San Diego (BDB)

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$24.70 - $38.10 USD Hourly