Job Description Summary

Field based applications specialist for microbiology products in the PA / OH / Western NY territory

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Are you a Clinical Microbiologist who is an expert at Antimicrobial Susceptibility Testing? Do you love to travel and want a career in the field and outside of a lab? Then this opportunity may be right for you!

BD is looking for a Microbiology Application Specialist with great clinical skills that can provide high-level technical and application training.

This position primary focus is on promoting sales of BD instrumented platforms, assisting on-site customer installations, contributing to the development and implementation of training programs, and developing technical communications for BD's customer base and BD US Sales and Service Associates.

The position responsibilities include the following:

FIELD BASED in Ohio, PA - Ideal candidate will reside within a commutable area.

TRAVEL - Ability to travel domestically and ability to be on call during evening/weekend as needed.

Technical / Application Training

• Conducts comprehensive user training on BD instrumented platforms and achieves customer competency, optimal utilization, and self-sufficiency

• Demonstrates proficiency in application of BD instrumented platforms and software by uncovering customer’s needs, implementing customized solutions, and assuring rapid adoption 

• Collaborates with Technical Service and Support and Field Service to enhance customer experience

• Provides expertise in all stages of the sales cycle by assisting sales associates in enlightening technical features and functions of BD Instrumented platforms

• Actively engages in regional Sales and Marketing programs in delivering optimal service portfolio to the customers

• Ensures the fulfillment of and adherence to internal policies and procedures

• Actively provides product and platform knowledge and technical input to Research and Development for continual product improvement

• Drives implementation process and full utilization of BD instrumented platforms

Documentation Development

• Collaborates with BD Technical and Training Center associates to develop training programs and departmental Standard Operating Procedures (SOPs) for instrumented platforms.

• Ensures the fulfillment, continual improvement, and critical review of field-related job aides, learning aides, certification manuals, presentations, and evaluations including package inserts, software system specifications and other technical documentation.

Sales and Marketing Support

• Conducts product demonstrations while promoting product value to support the sales of BD instrumented platforms at trade shows, BD sponsored workshops, and customer sites

• Supports or participates in BD sponsored Webinars and Teleconferences

• Provides technical input to MarCom and National and World-Wide Marketing Managers

• Assists local, regional, and national sales associates and management during the sales of BD instrumented platforms by providing customized

Technical Input to New Product Development:

• Participates on project teams as appropriate, complying with Good Manufacturing Practices (GMP), ISO 9000, Quality Procedures and PACE (Product and Cycle-time Excellence) Development protocols for new product development.

• Contributes to laboratory workflow productivity and other customer needs to maximize efficiency and efficacy of platform training.

General

• Conducts training for BD associates in BD instrumented platforms as necessary

• Ensures population and understanding of electronic Project databases and Service Intranet with content relative to Application business

Minimum Qualifications:

• B.S. Degree in Medical Technology, Biological Sciences, or Microbiology, advanced degree desirable. Will consider a candidate with no degree that holds Medical Technologist Certification.

• Training in "Train-the-Trainer" methods, instructional design / development, adult educational methods desirable

• Minimum 5 years relevant experience in a clinical hospital or reference laboratory setting

• Minimum 2 years’ experience in Technical, Clinical Training and Education environment

• Well versed in Identification / Antimicrobial Susceptibility Testing (ID/AST).

• Knowledge of technical and workflow related aspects important to the discovery phase of system implementation

• Demonstrated project management, teaching, motivational and organizational skills with a proven track record of accomplishments

• Demonstrated effective interpersonal skills including effective internal and external communication and conflict resolution skills

• Familiarity with regulatory agencies (i.e. CLIA, USP, GMP/CGMP) and quality procedures are highly desirable

• Models effective training, education, and presentation/demonstration of products

• Consistent professionalism in customer, cross-team/functional interactions with high concern for customer needs and expectations

• Works well in team environment

• Initiates and willingly accepts new assignments and successfully completes them

• Knowledge and experience with Technical and Application support

• Works with positive attitude, able to communicate the departmental and organizational vision and goals, guiding team members in achieving these goals

• Constantly and persistently strives for driving excellence in technical and customer facing skills with team members

• Ability to travel domestically and ability to be on call during evening/weekend as needed.

• Good working knowledge of various computer software applications (i.e. MS office, Access) and Laboratory Information Systems (LIS) are preferred

COMPETENCIES:

• Sales/sales support: Understands the value proposition of BD instrumented platform and products while effectively providing demonstrations and other sales supporting activities promoting change management

• Teaching/training: Effectively instructs, observes, and evaluates trainees on medical equipment or devices consistent with an understanding of regulatory requirements; identifies gaps in learning and encourages optimal use; completes electronic training and service documentations

• Project Management: Achieves operational objectives by contributing information and recommendations to implement BD instrumented platforms including

  • Preparing and completing action plans to industry and customer-service standards

  • Assuring projects are on-time, in budget, and within specifications

  • Determining system improvements and implementing change management

  • Managing from sales support to post go-live

  • Driving for results

• Customer Focus:Is dedicated to meeting the expectation and requirements of internal and external customers; gets first-hand customer information and users it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

USA MD - Sparks - 7 Loveton Circle

Additional Locations

Work Shift

NA (United States of America)

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$63,900.00 - $105,400.00 USD Annual