Job Description Summary

The Enterprise Program Manager partners with the BD and customer leadership teams to execute strategy, standards, and deliver a high-quality implementation experience for our customers. The Enterprise Program Manager is responsible for overseeing multiple concurrent BD implementation & services project teams (program) at strategic and complex customers. This position is also the BD leader that provides oversight of critical issue resolution for each installed MMS solutions.  Their intimate knowledge of product life cycle as well as customer relationship is essential to providing the customer a leader for planning, implementation, service & support across all BD MMS Solutions. 

Home-based position with daily and up to 25 - 50% overnight regional travel. Candidates must live near a major airport anywhere in the U.S.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Business Description: 

In the Solution Deployment department at BD, matrixed teams plan and implement BD Pyxis Technologies, Alaris Infusion products, Parata, MedBank, PharmacyKeeper, and the entire MMS portfolio nationally.  Implementation teams include resources from the Project Management Office, Regional Consulting & Installation teams as well as Technology & Engineering teams.  

Accountabilities:

The Enterprise Program Manager partners with the BD and customer leadership teams to execute strategy, standards, and deliver a high-quality implementation experience for our customers. The Enterprise Program Manager is responsible for overseeing multiple concurrent BD implementation & services project teams (program) at strategic and complex customers. This position is also the BD leader that provides oversight of critical issue resolution for each installed MMS solutions.  Their intimate knowledge of product life cycle as well as customer relationship is essential to providing the customer a leader for planning, implementation, service & support across all BD MMS Solutions.  

Home-based position with daily and up to 25 - 50% overnight regional travel. Candidates must live near a major airport anywhere in the U.S.  

Major Job Responsibilities: 

• Supports strategic direction of BD and provides support to the solution deployment & service teams 

• Acts as the central point of contact for strategic & critical challenges, applying experience in problem-solving and decision-making approaches 

• Demonstrates expertise of project management methodologies and relevant clinical and technical operational workflows  

• Owns internal and customer program leadership and operational meetings; leads Customer Value Reviews and conducts program progress report outs

• Analyzes work effort and resources required across multiple projects to drive operational and implementation efficiencies  

• Owns customer issue resolution, partnering with BD SMEs and key stakeholders to deliver timely resolution.  

• Owns Field Action organization of BD and customer communication and execution 

• Appropriately scales communication and escalation procedures with key BD and customer stakeholders 

• Proactively facilitate internal communication, development & execution of mitigation plans to address program risks & issues 

• Develops and reports regular program performance metrics to leadership & key stakeholders 

• Cultivates strong relationships within BD and customer key stakeholders, is a trusted advisor 

• Partners with the sales team to support opportunity curation 

• Responsible for customer satisfaction (OSAT & NPS)  

• Maintains strong industry and product knowledge  

• Partners with BD Product Platform and Implementation Readiness teams to prioritize customer enhancement requests for future product releases 

• Delivers deployment & upgrade roadmaps in partnership with BD Product Platform and Implementation Readiness teams to help prioritize customer enhancement requests for future product releases  

• Partner with key BD stakeholders to support customer ease of doing business  

Minimum Requirements:

• Bachelor's degree or equivalent work experience
• At least 5 years of experience with healthcare, software and/or device implementation/deployment
• Excellent organizational skills with flexibility to lead and adapt to change
• Excellent communication (written and verbal), negotiation, and interpersonal skills
• Analytical and problem-solving skills
• Ability to manage multiple customers, be detail-oriented, and prioritize tasks effectively
• Proficiency in CRM/Business System software and other relevant tools
• Valid driver's license that meets BD's auto safety standards
• Required immunizations (Hepatitis B, Influenza, MMR, Varicella, Annual TB/PPD, Tetanus/Diphtheria/Pertussis)
• Ability to travel 25-50% overnight regionally
• Must live near a major airport in the U.S.

Preferred Qualifications:

• MBA degree (preferred)
• PMP certification (preferred)
• Experience with BD Pyxis Technologies, Alaris Infusion products, Parata, MedBank, PharmacyKeeper, and the MMS portfolio (implied as beneficial)
• Knowledge of project management methodologies and relevant clinical and technical operational workflows
• Strong industry and product knowledge
• Experience with customer relationship management

This position emphasizes the importance of leadership skills, problem-solving abilities, and experience with healthcare technology implementations. The ideal candidate would have both the technical knowledge of BD's product lifecycle and the interpersonal skills needed to manage relationships with strategic customers.

Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites to perform essential job functions. Proofs must include Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis  

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

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Primary Work Location

USA CA - San Diego Bldg A&B

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information