Job Description Summary

The Care Coordinator will be responsible developing a long-term relationship with our patients to effectively enroll them in the Link program or refer them to a participating provider. This role will serve as a communication liaison for the Territory Manager, Physician Office and Patient. The expectation is that they will be accountable for ensuring the patient’s enrollment is successful and all the supporting documentation is completed in a timely manner to allow the patient to receive supplies.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Preferred candidate location is in the Pacific Standard Time zone & Mountain Time.

Responsibilities

• Demonstrate comprehensive expertise in Home Care Urology product lines and ancillary products, including features, benefits, usage, and maintenance. Conduct initial intake and follow-up calls with patients to address concerns and provide solutions related to urological medical supplies and equipment.

• Maintain detailed patient interaction records in Salesforce, coordinate with administrative support teams to ensure accurate documentation, and facilitate communication between patients, Territory Managers, and physician offices for document revisions through multiple channels including the Salesforce system, emails, and phone calls.

• Meet or exceed departmental call volume requirements for both inbound and outbound calls, while adhering to Medicare guidelines, HIPAA regulations, ACW standards, and minimum call volume expectations established by Sales Operations management.

• Maintain exceptional levels of customer service and professionalism during all interactions with patients, Territory Managers, physician offices, and fellow associates, contributing to a positive work atmosphere that reflects BD Home Care's philosophy of professional excellence, teamwork, and integrity.

• Work effectively with administrative support teams and Territory Managers to ensure seamless patient care, accurate documentation, and efficient resolution of issues, serving as a critical communication link between patients and the broader healthcare team.

Minimum Requirements

• Maintain high attention to detail throughout daily tasks and projects including accurate notation and details of each customer account to ensure proper and timely follow up.

• Assist other departments and team members when required or requested to help meet business needs.

• Seek continual education opportunities to remain up to date with products and processes

• High School Diploma or GED

Preferred Requirements

• Ability to solve practical problems and deal with a variety of variables.

• 1+ years medical industry or call center/customer service experience

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

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Required Skills

Optional Skills

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Primary Work Location

USA FL - Stuart Airport Road

Additional Locations

USA CA - San Diego (BDB)

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$24.70 - $38.10 USD Hourly