Senior Program Manager, Commercial Technology & Systems
In-Office, Franklin Lakes, NJ
- Job ID
- R-543841
- Category
- General Management Group
- Location
- Franklin Lakes, New Jersey
Dirigez le travail qui nous fait avancer
Chez BD, les professionnel·le·s des fonctions d'entreprise alimentent les systèmes, prennent les décisions et offrent les capacités qui permettent à notre entreprise mondiale de se démarquer et de croître. Vous collaborerez avec des représentant·e·s de fonctions, régions et niveaux de direction divers pour résoudre des défis complexes, favoriser l'excellence opérationnelle et soutenir les équipes les plus proches des client·e·s et des fournisseur·euse·s de soins de santé.
Les fonctions d'entreprise de BD offrent des occasions qui vous permettent de produire des résultats importants, de prendre en charge vos réalisations et de faire progresser votre carrière au sein d'une organisation bâtie pour réussir à long terme. Étant l'une des plus grandes entreprises mondiales de technologies médicales, BD offre l'envergure, la portée et l'empreinte d'innovation nécessaires pour vous aider à améliorer les choses dans les systèmes de santé partout dans le monde.
Sans vous, faire progresser le monde de la santéMC ne serait pas possible.
We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
Relocation Assistance Available
About the business unit:
The Global Sales Operations & Effectiveness (SO&E) organization is leading the transformation of BD’s commercial capabilities, positioning the company to be one of the strongest commercial organizations in MedTech.
About the role:
TheProgram Manager, Commercial Technology & Systemsis responsible fordriving the strategic planning, execution, and continuous optimization of programs across Commercial Technology platforms and Sales Intelligence systems, including data, analytics, AI, and enablement. This role connects enterprise strategy to execution by coordinating cross-functional teams,establishingstrong governance and decision discipline, and ensuring initiatives deliver measurable business outcomes and sustained adoption.
Operating at the intersection of strategy, delivery, data, technology, and change, this role also provides portfolio-level ownership of compute capacity, vendor management, and global commercial technology operations. The role works closely with Procurement, IT, and Finance to ensure scalability, cost discipline, and long-term value realization in a complex, global, matrixed environment.
Key Responsibilities:
Portfolio Integration
Act as the portfolio integrator, ensuring Commercial Technology, Sales Intelligence, and enablement initiatives function as a unified system rather than isolated solutions.
Support alignment of programobjectiveswith enterprise goals and commercial priorities, emphasizing integrated execution.
Enable cross-functional visibility and collaboration to drive cohesive delivery and sustained adoption.
Maintainintegrated roadmaps guiding initiatives from concept through delivery, execution, and value realization.
Identifycross-program dependencies, downstream impacts, and organizational readiness factors to ensure seamless execution.
Program Execution & Delivery Management
Drive execution across multiple concurrent initiatives spanning Commercial Technology platforms, systems, data, analytics, AI, and enablement.
Manage program plans, milestones, risks, and resources to ensure predictable, high-quality delivery.
Own end-to-end program delivery through close collaboration with internal teams, implementation partners, and vendors.
Establish andmaintainan operating cadence that drives accountability, transparency, and momentum across workstreams.
Commercial Technology Capacity & Vendor Governance
Own portfolio-level visibility into Commercial Technology and Systems compute capacity, including cloud, analytics, AI/ML, and application workloads.
Align compute demand,utilization, and capacity planning with roadmap priorities and business needs.
Own vendor coordination, licensing oversight, and commercial governance across SO&E initiatives.
Partner closely with Procurement and Finance on vendor strategy, contracting, renewals, usage forecasting, and budget controls.
Identifyopportunities for license optimization, consolidation, cost avoidance, and vendor risk mitigation.
Governance, Decision & Risk Management
Coordinate cross-functional teams across SO&E, IT, Finance, Legal, and Procurement.
Balance competing priorities and incentives to deliver results without direct authority.
Establish andmaintainprogram governance, including ownership, decision rights, escalation paths, and review forums.
Partner with the BD Excellence team to define, execute, and continuously improve a unified operating rhythm.
Surface trade-offs, risks, and constraints to drivetimely, well-informed decisions balancing speed, cost, risk, and value.
Identifyrisks early, quantify impact, and drive mitigation and resolution—not just status reporting.
Serve as the single point of orchestration for complex, cross-enterprise Commercial Technology decisions.
Data, Metrics & Outcome Optimization
Monitor and support success metrics—including adoption, productivity, cycle time, data quality, insights, and cost management—after they are defined, ensuring businessobjectivesare achieved.
Partner with BD Excellence Strategy Operations to align initiative delivery with the value realization framework.
Track progress using objective data and performance indicators; adjust plans and priorities based on insight and results.
Ensure initiatives deliver measurable and sustained business value through disciplined value realization practices.
Stakeholder Communication & Executive Storytelling
Serve as the integrator between business leaders and delivery teams across Commercial Technology and Sales Intelligence initiatives.
Translate complex initiatives into clear, outcome-focused narratives for executive audiences.
Influence executive decisions through fact-based insights, structured recommendations, and clear articulation of trade-offs.
Required education and experience:
- Bachelor's degree in business, Engineering, Information Systems, or related field
- At least 5 years of experience in program management, transformation delivery, consulting, operations, or technology-focused roles within large, global organizations
- Proven experience leading multi-workstream initiatives with complex dependencies and senior-level visibility.
- Strong experience establishing governance, driving execution discipline, managing risk, and facilitating decision-making across cross-functional teams.
- collaborates effectively and constructively challenges when needed.
- Data-driven decision-maker who translates insights into action.
- Ability to simplify complexity and communicate clearly with both technical and non-technical audiences.
- Demonstrated ability to operate effectively and influence without authority in a matrixed environment.
Preferred qualifications:
- Master’s Degree
- Experience supporting Commercial Technology platforms, enterprise systems, analytics, data, or technology portfolios.
- Experience with analytics-driven or AI-enabled platforms in a commercial or customer-facing context.
- Experience partnering with IT, Architecture, Security, Procurement, Finance, and external vendors or system integrators.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
At BD, we are committed to supporting our associates’ well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:
- Annual Bonus
- Potential Discretionary LTI Bonus
- Potential reimbursement of vehicle use/mileage
- Potential reimbursement of phone use
Health and Well-being Benefits
- Medical coverage
- Health Savings Accounts
- Flexible Spending Accounts
- Dental coverage
- Vision coverage
- Hospital Care Insurance
- Critical Illness Insurance
- Accidental Injury Insurance
- Life and AD&D insurance
- Short-term disability coverage
- Long-term disability insurance
- Long-term care with life insurance
Other Well-being Resources
- Anxiety management program
- Wellness incentives
- Sleep improvement program
- Diabetes management program
- Virtual physical therapy
- Emotional/mental health support programs
- Weight management programs
- Gastrointestinal health program
- Substance use management program
- Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
Retirement and Financial Well-being
- BD 401(k) Plan
- BD Deferred Compensation and Restoration Plan
- 529 College Savings Plan
- Financial counseling
- Baxter Credit Union (BCU)
- Daily Pay
- College financial aid and application guidance
Life Balance Programs
- Paid time off (PTO), including all required State leaves
- Educational assistance/tuition reimbursement
- MetLife Legal Plan
- Group auto and home insurance
- Pet insurance
- Commuter benefits
- Discounts on products and services
- Academic Achievement Scholarship
- Service Recognition Awards
- Employer matching donation
- Workplace accommodations
Other Life Balance Programs
- Adoption assistance
- Backup day care and eldercare
- Support for neurodivergent adults, children, and caregivers
- Caregiving assistance for elderly and special needs individuals
- Employee Assistance Program (EAP)
- Paid Parental Leave
- Support for fertility, birthing, postpartum, and age-related hormonal changes
Leave Programs
- Bereavement leaves
- Military leave
- Personal leave
- Family and Medical Leave (FML)
- Jury and Witness Duty Leave
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
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Primary Work Location
USA NJ - Franklin LakesAdditional Locations
Work Shift
At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."
Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.
Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
Salary Range Information
$165,500.00 - $273,200.00 USD AnnualProfil de réussite
Qu'est-ce qui distingue les professionnel·le·s des fonctions d'entreprise qui réussissent? Découvrez les principales qualités qui permettent de s'épanouir chez BD – est-ce que vous les possédez?
- Adaptable
- Collaboratif·ive
- Proactif·ive
- Capable de résoudre des problèmes
- Axé·e sur les résultats
- Autonome et doté·e d'initiative
Prêt·e à relever votre prochain défi?
Voici un environnement pour les professionnel·le·s qui recherchent l'influence, la responsabilisation et la visibilité. Vous collaborerez avec des équipes du monde entier, conseillerez des leaders et contribuerez à traduire une stratégie audacieuse en résultats mesurables qui renforcent notre entreprise et font progresser les soins de santé à l'échelle mondiale.
Découvrez comment BD transforme les possibilités en progrès grâce à l'innovation sans relâche et à la collaboration réfléchie. Découvrez ce que signifie bâtir l'avenir de la santé – ensemble avec BD.
Un lieu de travail axé sur les personnes
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« BD attire des gens qui sont véritablement alignés sur ses valeurs. Je le constate honnêtement chaque jour chez les personnes avec qui je travaille, qui produisent des résultats qui comptent. Notre culture chez BD est axée sur le soutien et la collaboration, ce qui correspond à mes valeurs personnelles. »
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« Mon évolution professionnelle a été soutenue de nombreuses façons – on m'a offert des occasions d'obtenir des certifications et on m'a permis de changer de rôle, ce qui m'a aidée à me développer. Parfois, cela signifiait un changement complet de responsabilités, ce qui m'a permis d'acquérir de nouvelles connaissances et d'explorer une trajectoire de carrière différente. »
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« En finance, nous ne sommes pas en première ligne auprès des patient·e·s ou des client·e·s. Cependant, nous acquérons une compréhension approfondie de la façon dont les perspectives financières peuvent aider à orienter des stratégies percutantes. Ces stratégies, à leur tour, ont un effet positif sur les soins de santé et, au bout du compte, aident les gens à vivre une vie saine. C'est une sensation gratifiante de savoir que l'on participe à ce résultat. »
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« J'ai été attiré par l'entreprise parce que le secteur de la santé est stable, mais en croissance, et les gens ont besoin de nos produits et solutions pour recevoir les soins qu'ils méritent. BD est très respectée dans l'industrie, et je me sens très respecté en tant qu'employé de l'entreprise. Les gestionnaires de personnel chez BD vous traitent professionnellement et j'ai eu plusieurs bon·ne·s gestionnaires ici. »
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