Job Description Summary

Reporting to the Customer Quality Relation manager, the French speaking Customer Quality Relations Specialist serves as a key liaison between Becton Dickinson Europe Holdings and its customers, with a focus on product quality issues. The role is responsible for ensuring the timely and effective handling of quality-related inquiries/complaints, and other PMQ activities across multiple business units. It primarily supports French-speaking regions—mainly France and the Benelux—while potentially covering additional areas, all while maintaining high customer satisfaction and ensuring compliance with regulatory requirements and internal processes.

Job Description

Main responsibilities will include:

• Manage Customer Requests: Address quality-related external customers (HCP) or internal customers (BD associates: sales rep, marketing, etc...) inquiries promptly and provide effective resolutions.
• Support Business Units: Assist BDX business units and stakeholders in customer communications.
• Build Relationships: Collaborate with local BDX teams to understand their needs and expectations, while promoting and representing the post-market quality function.
• Monitor Feedback: Organize and analyze customer feedback to identify improvement opportunities.
• Provide Training and Coaching: Support and train local teams, including on-site visits when needed, on post-market quality issues.
• Report Performance: Prepare and present regular reports on Customer Quality Relations (CQR) metrics and performance to Quality and BU leadership at the EMEA level.
• Implement Corrective Actions: Validate and communicate corrective actions with stakeholders, maintain monitoring records, and ensure timely execution in affected regions.
• Disseminate Procedures: Share quality procedures and manage scheduling and tracking of related training.

Requirements:

• Degree level or equivalent qualification in a relevant subject area.
• Good English (both written and spoken)
• French (C1 or native)
• Excellent communication, interpersonal, and problem-solving skills.
• Demonstrated ability to adapt to changing needs of the organization; including taking on broader aspects of a task and leveraging skills and knowledge to deliver better outcomes for the organization.
• Capable of managing various activities at the same time and meeting internal and external deadlines.
• Proficiency in using CRM systems and quality management software (Knowledge about Salesforce or Trackwise is a plus)
• Ability to work independently and as part of a cross-functional team.
• Ability to handle difficult customer situations with empathy, professionalism, and a solutions-oriented approach.
• Nice to have: knowledge of the European regulatory and legal requirements in the field of Medical Devices and in vitro Diagnostic Medical Devices and any specific local Cluster requirements.

Required Skills

Optional Skills

.

Primary Work Location

POL Wroclaw - Legnicka

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information