Job Description Summary

BD, one of the largest global medical technology companies, is looking for an Implementation Specialist to join their team. This role involves installing a wide range of products and services, interacting extensively with customers, ensuring technical compatibility and user satisfaction, and providing high-level technical support and maintenance.

You must be prepared to travel up to 80% within the Benelux region.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Main responsibilities will include:

• Demonstrates a working understanding of products, related technologies (hardware and software) and the Application process
• Independently executes assigned deliverables from the Application plan as performing all the necessary meetings with the customer, both on-site and remotely
• Works with the Project Management Office in coordinating and performing all the project phases including equipment/software installation and customers training
• Performs general training of products and technologies
• Collaborate with the team to Integrate basic products/services with customer systems and processes
• Has developed knowledge and skills in Products Application; still acquiring / expanding fundamental knowledge and higher-level skills
• Provides high technical support level to existing customers in in the assigned Region, on-site and remote.
• Effectively communicates technical knowledge and validates understanding of others
• Demonstrates attention to detail when compiling and reporting information; reviews work to ensure that information complies with quality standards
• Builds awareness of the change process and related tools and recognizes the impact that change has on peers and self
• Communicates effectively with customers; listens to customers' needs and takes actions to meet them

About you

• Technical IT or Clinical background: experience with virtual platforms and networking systems.
• Deep technical knowledge and experience supporting proprietary and standard applications. Have the ability to solve problems in a logical manner
• Ability to work independently as well as a great teammate with a strong desire to deliver results
• Ability to effectively manage multiple tasks at a time and prioritize as necessary so that all clients receive the highest level of customer service. Must have clear, concise written and verbal communication skills
• Willingness to Travel up to 80% in the assigned Region and sometimes as Support within Central Europe
• Driving License
• Fluency in English and Dutch
• Additional Languages like Spanish, Italian and French are a plus

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit: https://bd.com/careers

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Primary Work Location

BEL Erembodegem - Dorp 86

Additional Locations

NLD Amsterdam - Hoogoorddreef

Work Shift