Job Description Summary

As part of the Global Customer Services (GCS) department, the Partner Management Support Jr. Expert is responsible for collaborating with the external Service Desk provider (BPO) within the MMS EMEA scope.
They serve as the primary point of contact to ensure effective partnership management and are responsible for the development and maintenance of governance and training materials for knowledge management in cooperation with the BPO.

Wir bieten Flexibilität!

Diese Position kann je nach Bedarf und individueller Absprache sowohl in Vollzeit als auch in Teilzeit besetzt werden.

Job Description

We are the makers of possible!

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. 

Become a maker of possible with us!

Responsibilities:

• Managing the relationship with the Business Process Outsourcing partner (BPO) to ensure expected Service Desk support for customers.

• Preparing the service provider with the necessary technical knowledge and access to tools to best support our customers.

• Ensuring relevant trainings and C2Cs are assigned and updated for both the BPO and the expert group within BD.

• Communicating changes to key products, processes, and ways of working to the BPO.

• Developing and updating governance and training materials for knowledge management in collaboration with the BPO.

• Maintaining and updating the knowledge base for partners.

• Contributing to the continuous improvement of Service Desk processes.

• Proactively communicating with partners regarding the status of their requests.

• Supporting the Partner Management Team with administrative tasks.

Qualifications:

• Completed commercial or technical education or equivalent qualification.

• Initial experience in Service Desk or customer support is an advantage.

• Good knowledge of MS Office applications.

• Strong communication skills and customer orientation.

• Independent and structured working style.

• Team player with resilience.

• Very good command of English.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

DEU Kelberg - Rowastrasse

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

40 600,00 € - 69 000,00 € EUR Annual