Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The Marketing and Operations Associate plays a pivotal role in supporting the tactical execution of marketing initiatives for BD Canada’s Medication Management Solutions segment. Embedded within a dynamic, cross-functional team, this role contributes to the implementation of strategic marketing plans while building expertise in marketing operations, communication, and business acumen. Key responsibilities include managing service contracts to ensure compliance and audit readiness, coordinating logistics and supply chain activities, and supporting order-to-cash processes. The Associate also oversees administrative functions such as agreement tracking, demo equipment management, and Customer Experience Centre operations, ensuring seamless execution and a high-quality customer experience.

Responsibilities

• Develop, review, and manage service agreements/contracts to ensure compliance and alignment with business objectives.
• Collaborate with sales, marketing operations, and contracts teams to support sales strategies and track key metrics such as renewals, expirations, and modifications.
• Receive, evaluate, and process Drug Classification Requests (DCRs), ensuring accuracy, completeness, stakeholder coordination, and full compliance throughout the approval and execution process.
• Track and manage demo equipment inventory, including shipping, returns, deployment, and maintenance to ensure functionality and proper storage.
• Oversee daily operations of the Customer Experience Centre, ensuring it is organized, functional, and prepared for customer visits and product demonstrations.
• Coordinate with Product Managers and Clinical Teams to plan and execute customer visits and schedule equipment maintenance.
• Maintain expert knowledge of Pharmacy Automation order-to-cash workflows to support order execution.
• Support consumable order management in collaboration with Product Managers.
• Maintain product part numbers and associated pricing in BD systems.
• Assist in executing customer communications related to Product Lifecycle Management (PLM/SPI).
• Manage logistics for MMS conferences, including booth setup and equipment coordination.

Education and Experience required:

• College degree in Business, Marketing, Operations, Project Management with at least 2 years’ experience in a marketing role, with hands-on involvement in project management, event and logistics coordination, and related administrative tasks such as agreement processing.
• OR
• University Degree Business, Marketing, Operations, Project Management with at least 1 year experience in a marketing role, with hands-on involvement in project management, event and logistics coordination, and related administrative tasks such as agreement processing.

Knowledge and Skills required:

• Technologically proficient, with the ability to perform data entry and navigate CRM systems such as Salesforce.
• Strong working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Skilled in strategic planning and task prioritization to support team-wide processes.
• Resourceful and creative in problem-solving, with the ability to multitask and explore alternative solutions.
• Proactive in anticipating needs and taking initiative to support business operations.
• Excellent organizational and interpersonal skills.
• Capable of managing multiple tasks independently and collaboratively within a team environment.
• Strong time management abilities.
• Exceptional verbal and written communication skills.

Preferred qualifications

• Experience with CRM/SAP or similar system
• Experience with Salesforce or similar system
• Fluency in French

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. 

To learn more about BD visit https://bd.com/careers

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Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.

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