Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

As a Bilingual Project Manager within our Medication Management Solutions segment, you will be responsible for overseeing the end-to-end implementation of projects, collaborating closely with customers, and leading cross-functional teams to ensure successful planning, scheduling, and execution. Our client base includes acute care institutions, independent (retail) pharmacies & long-term care pharmacies within the Canadian market. Projects are often complex and require strong leadership to ensure positive outcomes and customer satisfaction.

Job responsibilities:

• Project Leadership & Coordination: Lead and coordinate day-to-day activities, ensuring projects are completed on time, within scope, and in line with organizational goals, departmental policies, and contract terms.
• Project Planning: Create detailed project plans, including clear milestones and task assignments, to guide the team toward successful completion.
• Scope & Customer Management: Define and manage project scope, integrating customer priorities into the project plan and effectively managing customer expectations regarding our products/services.
• Risk Management: Proactively identify project risks, develop action plans to address them, and appropriately escalate issues as necessary to mitigate project delays or obstacles.
• Cross-Functional Collaboration: Provide guidance and leadership to both customers and internal project teams, ensuring alignment and timely issue resolution.
• Revenue Forecasting: Accurately forecast current and future revenue for assigned projects, ensuring financial targets are met.
• Communication: Demonstrate strong verbal and written communication skills when interacting with customers, project teams, and leadership. in both French and English.
• Customer Satisfaction: Ensure the successful delivery of projects and maintain high levels of customer satisfaction throughout the implementation process.
• Team Leadership: Lead project teams, fostering collaboration and coaching, mentoring, and developing team members.
• Governance & Reporting: Utilize project governance tools, including scope documents, project status reports, risk and change logs, and tollgates, to effectively track and manage project progress.
• Project Closure: Oversee complete project closure, including customer acknowledgment, equipment reconciliation, and transition to the Customer Support Center (CSC).

Education and Experience required:

• Bachelor's degree or College Diploma including 3-5 years of professional experience in project management, registered pharmacy technician, pharmacy practice assistants, or a similar role in the healthcare industry is required.
• Fluent in both French & English (read write speak) is required. This role will be required to interact with customers and stakeholders in both languages.

Knowledge and Skills required:

• Project Management Methodologies: Apply industry-standard project management methodologies to ensure effective delivery of projects.
• Governance Processes: Understand and implement project governance best practices, including scope management, risk and change management, and tollgate processes.
• Forecasting & Backlog Management: Ensure compliance with forecasting and backlog management processes, maintaining accuracy and timeliness.
• Pre-Sale Support: Participate in the pre-sale process for assigned projects, contributing to proposals and customer engagement.
• Project Closure & Transition: Manage the final stages of the project, ensuring smooth handover to CSC and customer satisfaction.
• Professional Development: Continuously develop both technical and soft skills necessary to excel as a project manager.
• Strong negotiation and interpersonal skills.
• Ability to lead and build effective project teams in a matrixed environment.
• Exceptional decision-making and conflict resolution abilities.
• Excellent internal and customer communication, both verbal and written, with a focus on professionalism.
• Ability to foster collaboration and maintain strong team leadership.

Preferred qualifications:

• Specific knowledge of BD business and experience implementing healthcare IT software solutions is preferred.
• Familiarity with retail pharmacy systems and procedures that integrate with BD products is preferred.
• Previous experience with Pharmacy Automation systems such as medication packaging would be an asset.

Work environment:

• This field position can be based in either provinces BC, AB, SK, MB, ON, QC, NB, NS, and should reside near a major airport to facilitate travel across Canada, which requires approximately 25% travel. Travel may fluctuate based on project and team needs. Overnight travel and travel during non-standard business hours may be required, with flexible working hours, including some nights and weekends, as necessary.
• Must be able to travel across Canada for management of projects and in the US for training or meeting purposes required.

*** JD en Francais ***

En tant que Chargé(e) de projetbilingue au sein de notre segment de Solutions de gestion des médicaments, vous serez responsable de superviser la mise en œuvre complète des projets, en collaborant étroitement avec les clients et en dirigeant des équipes interfonctionnelles afin d’assurer une planification, une organisation et une exécution réussies. Notre clientèle comprend des établissements de soins aigus, des pharmacies indépendantes (de détail) et des pharmacies de soins de longue durée sur le marché canadien. Les projets sont souvent complexes et nécessitent un leadership solide pour assurer des résultats positifs et la satisfaction du client.

Responsabilités

• Leadership et coordination de projet : Diriger et coordonner les activités quotidiennes, en veillant à ce que les projets soient terminés dans les délais, dans le respect de la portée et conformément aux objectifs organisationnels, aux politiques départementales et aux conditions contractuelles.
• Planification de projet : Créer des plans de projet détaillés, incluant des jalons clairs et l’attribution des tâches, pour orienter l’équipe vers une réalisation réussie.
• Gestion de la portée et des clients : Définir et gérer la portée du projet, intégrer les priorités du client dans le plan de projet et gérer efficacement les attentes du client concernant nos produits et services.
• Gestion des risques : Identifier proactivement les risques du projet, élaborer des plans d’action pour y répondre et escalader les enjeux au besoin afin de réduire les retards ou obstacles.
• Collaboration interfonctionnelle : Fournir orientation et leadership aux clients comme aux équipes internes, en assurant l’alignement et la résolution rapide des problèmes.
• Prévisions de revenus : Prévoir avec précision les revenus actuels et futurs pour les projets assignés, en veillant à atteindre les objectifs financiers.
• Communication : Démontrer d’excellentes compétences en communication orale et écrite lors des échanges avec les clients, les équipes de projet et la direction, en français et anglais.
• Satisfaction client : Assurer la livraison réussie des projets et maintenir un haut niveau de satisfaction tout au long du processus de mise en œuvre.
• Leadership d’équipe : Diriger les équipes de projet, favoriser la collaboration, entrainer, encadrer et développer les membres de l’équipe.
• Gouvernance et rapports : Utiliser les outils de gouvernance projet, y compris les documents de portée, rapports d’avancement, registres de risques et de changements, et les étapes-clés, pour assurer un suivi efficace.
• Clôture de projet : Superviser la clôture complète du projet, y compris l’acceptation par le client, la réconciliation de l’équipement et la transition vers le Centre de support client (CSC).

Éducation et Expérience requises :

• Baccalauréat ou diplôme collégial incluant 3 à 5 ans d’expérience professionnelle dans la gestion de projets, comme technicien(ne) en pharmacie inscrit(e), assistant(e) de pratique pharmaceutique ou rôle similaire dans l’industrie de la santé.
• La maîtrise du français et de l’anglais (lecture, écriture et expression orale) est obligatoire. Ce rôle nécessitera d’interagir avec des clients et des parties prenantes dans les deux langues.

Connaissances et Compétences requises :

• Méthodologies de gestion de projets : Appliquer les normes de l’industrie pour assurer l’efficacité de la livraison.
• Processus de gouvernance : Comprendre et appliquer les meilleures pratiques de gouvernance, incluant la gestion de la portée, des risques et des changements.
• Prévisions et gestion de carnet : Assurer la conformité aux processus de prévision et de gestion de carnet, en maintenant l’exactitude et la ponctualité.
• Soutien en prévente : Participer au processus de prévente pour les projets assignés.
• Clôture et transition : Gérer les étapes finales du projet et assurer une transition fluide vers le CSC.
• Développement professionnel : Développer continuellement les compétences techniques et générales.
• Solides compétences en négociation et relations interpersonnelles.
• Capacité à diriger et construire des équipes efficaces en environnement matriciel.
• Excellentes aptitudes en prise de décision et résolution de conflits.
• Communication à l’interne et client exceptionnelle, tant orale qu’écrite.

Qualifications souhaitées :

• Connaissance spécifique des activités de BD et expérience en implantation de solutions logicielles de TI en santé.
• Connaissance des systèmes de pharmacie de détail et des procédures intégrant les produits BD.
• Expérience des systèmes d’automatisation de pharmacie, comme l’emballage de médicaments.

Environnement de travail :

• Ce poste sur le terrain peut se situer dans les provinces suivantes : BC, AB, SK, MB, ON, QC, NB, NS. Doit résider près d’un aéroport majeur pour faciliter des déplacements (~25%). Déplacements potentiels de nuit, en dehors des heures normales, fins de semaine.
• Doit pouvoir voyager au Canada pour la gestion des projets et aux États-Unis pour la formation ou les réunions.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. 

To learn more about BD visit https://bd.com/careers

Great Place to Work® has certified our workplace culture based on your feedback in the Trust Index® survey, and we've just published the news about us on their social media channels. You can check these out here. And if you think your friends and networks would be interested in knowing more about your workplace, sharing these posts is a great way to give them some insight!  

Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.

Required Skills

Optional Skills

.

Primary Work Location

Additional Locations

Work Shift