Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The Bilingual Technical Consultant, Solution Deployment, is responsible for delivering outstanding customer service and technical support to our pharmacy automation clients. This role requires proven expertise in implementing and maintaining systems across both hospital and retail pharmacy environments. The successful candidate will collaborate closely with multidisciplinary teams to ensure the seamless deployment and integration of our solutions.

Job Responsibilities:

• Participates in conference calls and customer meetings to ensure alignment and progress on project goals.
• Provides team support and shares product and technical expertise related to BD Medication Management Solutions.
• Manages customer stakeholder teams, facilitates consensus, and ensures clear, consistent communication.
• Builds and maintains strong customer relationships to support long-term business partnerships.
• Applies problem-solving and troubleshooting skills to consult on pharmacy best practices in medication management workflows.
• Demonstrates knowledge of pharmacy formulary builds and integration with hospital, retail, and long-term care pharmacy systems.
• Utilizes critical thinking to help customers enhance their business operations and workflows.
• Masters the features and functionalities of multiple BD applications.
• Delivers outstanding customer support tailored to individual client needs.
• Customizes product features to align with specific customer requirements.
• Maintains accurate documentation for customer projects, expenses, compliance, and reporting.
• Actively contributes to customer assessments, project design, and implementation of BD Medication Management Solutions.
• Completes internal documentation and project deliverables accurately and on time.
• Performs additional tasks as required to support business objectives.

Education and Experience required:

• Programming related College Degree
• 3 years' professional experience in a programing and IT support role

Knowledge and Skills required:

• Fluency in both English and French (read, speak, write) to communicate with colleagues and customers.
• Strong knowledge of programming languages, among others: C ++, Python, PHP, PL/SQL.
• Advanced Excel skills, build dynamic models using PivotTables, VLOOKUP/XLOOKUP, INDEX-MATCH, and array formulas to analyze large experimental datasets.
• This role requires travel across Canada and occasional travel to the United States for training purposes. The candidate must be available to attend training sessions on assigned BD instruments as needed.
• This is a field-based, home-office position with travel requirements of approximately 50%, or as needed, and must be within proximity to an airport to support domestic and international travel.
• Must possess and maintain a valid driver's license and a past clean driving record for a minimum of 3 years, as well as meet BD's auto safety standards.
• Must be able to lift a minimum of 40 lbs. This position may involve pushing, pulling, stooping, bending and lifting.
• Strong decision making, problem solving and troubleshooting skills.
• Detail oriented, able to multi-task and implement complex projects consistent with established BD and customer objectives.
• Possess excellent organization and time management skills, with the flexibility to readily adapt to change.

Preferred qualifications:

• Pharmacy automation experience is strongly preferred.
• Experience in retail and/or hospital pharmacy support is strongly preferred.
• Experience in WEB technologies is preferred.
• Pharmacy informatics experience, an asset

*** description en Francais ci-dessous ***

Le Consultant Technique Bilingue, Déploiement de Solutions, est responsable de fournir un service à la clientèle exceptionnel ainsi qu’un soutien technique à nos clients en automatisation pharmaceutique. Ce rôle exige une expertise avérée dans la mise en œuvre et la maintenance de systèmes, tant en milieu hospitalier qu’en pharmacie de détail. Le candidat retenu collaborera étroitement avec des équipes multidisciplinaires afin d’assurer le déploiement et l’intégration harmonieuse de nos solutions.

Responsabilités

• Participer aux appels-conférences et aux réunions avec les clients afin d’assurer l’alignement et le progrès des objectifs du projet.
• Fournir un soutien à l’équipe et partage son expertise produit et technique liée aux Solutions de Gestion des Médicaments de BD.
• Gérer les parties prenantes du client, facilite le consensus et assure une communication claire et cohérente.
• Établir et entretenir des relations solides avec les clients pour soutenir des partenariats d’affaires à long terme.
• Appliquer ses compétences en résolution de problèmes pour conseiller sur les meilleures pratiques en gestion des flux de travail en pharmacie.
• Démontrer une connaissance des configurations de formulaires pharmaceutiques et de leur intégration avec les systèmes hospitaliers, de pharmacie de détail et de soins de longue durée.
• Utiliser sa pensée critique pour aider les clients à améliorer leurs opérations commerciales et leurs flux de travail.
• Maîtriser les fonctionnalités de plusieurs applications BD.
• Offrir un soutien client exceptionnel, adapté aux besoins spécifiques de chaque client.
• Personnaliser les fonctionnalités des produits en fonction des exigences particulières des clients.
• Maintenir une documentation précise des projets clients, des dépenses, de la conformité et des rapports.
• Contribuer activement aux évaluations clients, à la conception des projets et à la mise en œuvre des Solutions de Gestion des Médicaments de BD.
• Remplir avec exactitude et dans les délais la documentation interne et les livrables du projet.
• Effectuer d’autres tâches au besoin pour soutenir les objectifs de l’entreprise.

Connaissances et Compétences requises :

• Bilingue français et de l’anglais (lecture, expression orale et écrite) requise pour communiquer avec les collègues et les clients
• Solide connaissance des langages de programmation, notamment : C++, Python, PHP, PL/SQL requise
• Compétences avancées en Excel : capacité à créer des modèles dynamiques à l’aide de tableaux croisés dynamiques, VLOOKUP/XLOOKUP, INDEX-MATCH et formules matricielles pour analyser de grands ensembles de données expérimentales requise
• Ce poste sur le terrain, basé à domicile, exige des déplacements fréquents (environ 50 % ou selon les besoins) à travers le Canada, ainsi que des déplacements occasionnels aux États-Unis pour des sessions de formation sur les instruments BD assignés. Le candidat doit être disponible pour ces formations et résider à proximité d’un aéroport afin de faciliter les déplacements nationaux et internationaux.
• Doit posséder et maintenir un permis de conduire valide ainsi qu’un dossier de conduite sans infractions majeures au cours des trois dernières années, et satisfaire aux normes de sécurité automobile de BD.
• Capacité à soulever au moins 40 lb au besoin. Ce poste peut impliquer de pousser, tirer, se pencher, se courber et soulever des charges.
• Excellentes aptitudes en prise de décision, en résolution de problèmes et en dépannage
• Souci du détail, capacité à gérer plusieurs tâches et à mettre en œuvre des projets complexes en cohérence avec les objectifs établis de BD et du client
• Excellentes compétences en organisation et en gestion du temps, avec une grande flexibilité pour s’adapter facilement au changement

Qualifications préférées:

• Expérience en automatisation pharmaceutique fortement souhaitée
• Expérience en soutien aux pharmacies de détail et/ou hospitalières fortement souhaitée
• Expérience avec les technologies WEB souhaitée
• Expérience en informatique pharmaceutique, un atout

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. 

To learn more about BD visit https://bd.com/careers

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Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.

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