Job Description Summary

As Customer Success Partner (CSP) reporting to our DS CSP Manager, you’ll operate across our Diagnostic Solutions portfolio to support the implementation of the Iberia marketing strategy. The CSP Team provides key scientific and technical support to the business.

Job Description

In this position, the CSP will demonstrate an in-depth knowledge of the relevant scientific fields, DS services and products, Microbiology process, workflow and effectively leverage this to advance a sales opportunity; prepare, present and demonstrate technical aspects of solutions as they relate directly to customer needs. Identify new opportunities while maintaining excellent customer relations within established accounts and develop key opinion leaders. Work closely with members of the sales and marketing teams to deliver training and assist in meeting key opinion leaders.

It's a wide-ranging role involving:

• Strong business acumen in understanding Laboratory Medicine processes and pathways.
• Able to identify areas of improvement in Diagnostics processes by observation and dialogue at customer site and leverage it through transactional SSC opportunities/sales.
• Teaching, training and troubleshooting skills: Analytics (including cause root analysis skills).
• Results oriented balancing the short, medium and long run.
• Strong in developing customer intimacy and loyalty through a successful Customer Service (training, education, support, troubleshooting).

Main responsibilities will include:

• Serve as the point of contact and consultant for our key clients, leading projects for the Diagnostic Solutions business unit from a client perspective and coordinating with other teams.

• Lead projects for the Diagnostics Solutions business unit with a problem-solving perspective and offering tailored solutions for each client.

• Develop, document, and drive the customer buying process through full use of a territory and strategic account sales plan involving multiple stakeholders and buyers in the growth of the assigned products.

• Call on prospective customers, create demand, communicate medical, clinical and patient outcome benefits, deliver product information and demonstrations, prepare proposals and quotes within company guidelines.

• Routinely maintain all territory account data and forecast management through SFDC.

About you

• Degree in Life Science, with strong clinical skills in the field of Microbiology and Molecular including HPV.
• At least 3 years of experience in Microbiology or similar.
• Successful record in training healthcare professionals which will include the implementation of new products,
• High level of English.
• Proven track to work in a complex environment with a multitude of geographically spread stakeholders.
• Hardworking, enthusiastic, resilient. Ability to work autonomously, and be capable of independently generating, prioritizing and completing work.

Salary range for this role: EUR 42,000

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters.   

Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. 

Click on apply if this sounds like you! 

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.  

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

ESP San Agustin del Guadalix

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

€40,700.00 - €65,150.00 EUR Annual