Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The Senior Director, Strategy and Transformation provides leadership for executing the strategic direction of Global Customer Services (GCS) through program/portfolio management, digital transformation and continuous improvement principles. This role is accountable for driving GCS-level transformation, harmonizing global service delivery models, and embedding operational excellence across all functions. The incumbent will lead the development and deployment of advanced technology platforms—leveraging AI, automation, and digital innovation—while ensuring compliance, continuous improvement, and measurable business impact.

Essential Duties & Responsibilities

1. Strategic Leadership & Organizational Transformation

• Execute on a comprehensive GCS strategy aligned with enterprise objectives and long-term growth ambitions.

• Lead strategic initiatives and transformation programs, ensuring delivery of substantial, quantifiable business outcomes.

• Foster a culture of innovation, agility, and collaboration that embraces change and accelerates organizational performance.

2. Global Service Model & Technology Enablement

• Own the design and harmonization of global service delivery models, ensuring consistency across regions and business lines.

• Drive the development and implementation of technology platforms to enable global service models, with AI and automation at the forefront.

• Champion digital transformation initiatives that enhance service delivery through automation, data-driven decision-making, and advanced analytics.

• Sponsor and oversee the engineering of innovative solutions from concept to execution, ensuring alignment with strategic priorities.

3. Process Excellence & Compliance Governance

• Define, maintain, and deploy BD Excellence frameworks and standardized processes across all service functions.

• Monitor operational performance and compliance KPIs, initiating corrective actions and ensuring adherence to global regulatory requirements.

• Conduct comprehensive process analyses to identify improvement opportunities and implement data-driven solutions for efficiency and quality.

4. Transformation Program Management

• Lead the planning, execution, and governance of transformation projects, ensuring alignment with strategic objectives and delivery of measurable results.

• Develop and maintain a multi-year transformation roadmap, securing stakeholder engagement and resource alignment.

• Continuously evaluate and refine transformation methodologies to enhance effectiveness and scalability.

5. People Leadership

• Provide leadership to a organization, fostering a culture of accountability, collaboration, and high performance aligned with the GCS strategy.

• Engage, inspire, and develop diverse teams through clear communication, coaching, and succession planning to build organizational capability and resilience.

• Champion employee engagement initiatives, ensuring alignment with company values and driving a positive, innovative work environment across all regions.

Qualifications

• BA or BS in Business Administration, Marketing, Engineering, Information Technology, or related field, or equivalent additional relevant experience

• Minimum of 12 years of experience in PMO, Service, CI industries or equivalent.

• Excellent organizational and time management skills, with the ability to prioritize tasks and handle multiple projects simultaneously.

• Exceptional communication and interpersonal skills, both written and verbal.

• Ability to collaborate effectively with diverse teams, build trust, and influence others.

• Proficiency in Microsoft Office Suite and other relevant software applications.

• Travel may be required as part of this role.

• Lean Six Sigma experience, or similar CI improvement methodologies preferred

•  Strategic vision and enterprise-level planning expertise

• Transformation leadership and program management

• Operational excellence and compliance oversight

• Technology platform leadership (AI, automation, digital innovation)

• Advanced data analytics and business intelligence

• Change management and stakeholder engagement

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers 

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

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At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

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