Job Description Summary

This role will be remote. The Documentation Coordinator 1 will be a point of contact for Care Coordinators members for physician account support and be responsible for obtaining the necessary documentation from physicians to substantiate a patient’s need for medical supplies for submission to their insurance.

Job Description

We are the creators of the achievable

Job Overview

At BD, we are the pioneers of possibility, driving advancements in the health sector with our innovative medical technology solutions. We are in search of a dedicated and enthusiastic Document Coordinator to join our team. This position involves playing a key role in facilitating effective communication and ensuring streamlined operations within our organization. Your efforts will be pivotal in realizing our ambitious targets and upholding our distinguished reputation for excellence.

Requirements

• Professionally interact with healthcare providers to acquire medical documentation and troubleshoot customer inquiries
• Develop and maintain comprehensive knowledge of medical supplies and insurance guidelines
• Identify and professionally resolve customer service-related issues
• Collaborate with the Customer Care team to support customer service initiatives aligned with company goals
• Meet or exceed daily, weekly, and monthly targets in accordance with efficiency measurements
• Adhere to compliance standards, including Medicare guidelines, HIPAA, and ACW
• Provide backup support to the Care Coordinator as needed
• Cultivate positive connections with healthcare providers to nurture enduring working partnerships
• Maintain a positive work environment that embodies BD's philosophy of professional excellence, teamwork, and integrity

Education

High school diploma or equivalent; one to two years of relevant experience and/or training; or an equivalent combination of education and experience.

Skills

• Ability to read, analyze, and interpret medical supply publications, technical procedures, and training materials
• Excellent written and verbal communication skills for internal and external correspondence
• Strong analytical and problem-solving abilities to interpret instructions and forecast workflow processes
• Proficiency in Microsoft Office applications, database software, and call center telecommunications software
• Flexibility to work evening shifts, weekends, and overtime as needed

Compensation

BD offers a competitive compensation package commensurate with experience and qualifications.

Company Overview

We enable the imaginable. BD ranks among the leading global players in medical technology. Our mission to advance health globally is a substantial task that demands the collective imagination and dedication of everyone involved in the process, from conception to promotion of billions of MedTech products annually. We attribute our continuous evolution to the human touch within our diverse global teams. Join us to experience a nurturing environment that fosters learning and personal development. Embrace the chance to become a maker of possible with us!

EEO Statement

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

USA FL - Stuart Airport Road

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$18.00 - $27.90 USD Hourly