Job Description Summary

Technical Customer Support Specialist is responsible for supporting day-to-day business operations of BD Learning Academy and associated learning platforms. The role will assist business partners, customers, IT, and stakeholders in providing technical customer support.

Job Description

Main responsibilities will include:

Technical

• Primary customer and internal associate support for customer facing BD portals including, but not limited, to BD Learning Academy (BDLA), My BD Learning:
• Day-to-day system and course access support for end users, including new user confirmations and access level validations
• Tier 1 customer support, including registrations, logins, and browser issues, as well as locating, accessing and using courses and portal functionality
• Tier 2 customer support, including database corrections, batch user list imports, assisting customer learning manager and educators with various tasks, including building learning objects in Articulate and/or Cornerstone Litmos OnDemand, and developing reports.
• Occasional outbound calls to help customers
• Optimize and author technical support processes and procedures
• Handoff critical issues and raise critical issues to Regional BDLA team as required
• Work with multi-functional teams of business, IT, and SMEs to gain consensus drive on solutions problem solving.
• Document solutions, develop and publish job aids, online help, and written protocols for both internal and external users

Customer Service

• Develop and maintain proactive relationships with customers, internal business units and customer facing associates representatives to resolve issues, manage cases, and troubleshoot systems.
• Understand the expectations and requirements of internal and external customers. Engage by driving these discussions and by confirming your understanding with collaborators to ensure consensus.
• Respond to reported issues and provide timely support updates to business partners and stakeholders with appropriate sense of urgency using various communication tools.
• Use business and customer knowledge for improvements in processes, products and services.
• Actively engage to understand the expectations and requirements of internal and external customers.

About you

• Bachelor’s Degree or equivalent experience in Business Systems
• Degree in Computer, Technical or web development Field a plus
• Minimum 1 -2 years of experience in a customer support role
• Nice to have experience in information technology business systems analysis
• Prefer experience working within SAP, Salesforce.com or similar environments

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

BD is proud to be certified as a Top Employer 2025 in Poland, reflecting our commitment to creating an exceptional working environment.

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

POL Wroclaw - Legnicka

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

zł85,200.00 - zł129,900.00 PLN Annual