Job Description Summary

Field Service Engineer Waters Advanced Diagnostics (Oxfordshire)

Job Description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters.

Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

Field Service Engineer – Waters Advanced Diagnostics

Oxfordshire Area and Surrounding Counties

We have an exciting opportunity for a Field Service Engineer to join our Waters Advanced Diagnostics team, providing expert support across a variety of customer sites in the Oxfordshire area and surrounding counties.

Ideally, you’ll be based within Oxfordshire or neighbouring counties, giving convenient access to key laboratory sites across the region. While your primary focus will be within this area, the role may occasionally require wider UK travel as well as some European travel to support broader service and project needs.

The Waters Advanced Diagnostics portfolio includes traditional microbiology systems, molecular diagnostic platforms, and advanced technologies used in the detection and management of infectious diseases. The range also covers cytology solutions for slide preparation and molecular testing for HPV.

About the role:

As a Field Service Engineer within Waters Advanced Diagnostics, you will support NHS and private sector microbiology laboratories. You will work across the full product range, including:

• Total Lab Automation

• Blood Culture Systems

• Molecular Diagnostic Instruments

• Cytology Systems

Your role will include installation, commissioning, preventive maintenance, and corrective service activities across the Advanced Diagnostics portfolio.

Key Responsibilities:

• Commission and install instrumentation to agreed timescales and specifications.

• Perform preventive maintenance to planned schedules and quality standards.

• Independently complete corrective service actions while remaining fully compliant with manufacturer guidelines and company procedures.

• Deliver an exceptional customer experience through strong communication, technical ability, and commitment to rapid response and high system uptime.

• Produce accurate and timely service reports using an iPad-based application.

• Manage consignment and car stock effectively to ensure accuracy and availability.

• Build and maintain strong relationships with both internal and external stakeholders.

Preferred Requirements:

Electro‑mechanical, electronic, or related engineering background

Strong diagnostic and fault‑finding skills

Essential experience with IT and networked systems

Confident communicator with excellent customer service skills

Adaptable approach and motivated to deliver effective solutions

Growth mindset and proactive attitude

Ability to thrive in a collaborative, service‑focused team

Salary range for the role: £42.000 to £58.000 + bonus +benefits

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. To learn more about BD visit: https://bd.com/careers

Required Skills

Electrical Engineering, Electronic Engineering, Electronic Technology, Information Technology (IT), Information Technology (IT) Systems, IT Networking, Software Installations, System Installations

Optional Skills

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Primary Work Location

GBR Winnersh - Eskdale Road

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

£42,000.00 - £64,050.00 GBP Annual