As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The Clinical Applications Manager will draw from their in-depth experience and knowledge of customer needs to align business practices to meet or exceed customer expectations.  As a member of the Clinical Solutions & Professional Services team, this individual is responsible for collaborating with the broader Advanced Diagnostics team to establish and ensure adherence to best-practice implementation, conversion, and on-going support processes to increase customer satisfaction, loyalty and advocacy. This remote based role is based in the GTA or Quebec City, QC region.

Job Responsibilities:

• Develop and execute talent management strategies, including coaching, succession planning, and career pathing to build a high-performing and resilient team.
• Manage clinical resource plan for resourcing implementation teams to drive deliverable timelines and accelerate technology adoption.
• Drive continuous improvement initiatives within the team through effective implementation, intentional project debriefs, and on-going training/education sessions.
• Collaborate with customer support teams to develop and implement solutions to address any deficiencies in our delivery process and engagements.
• Deliver qualitative and quantitative reporting to drive insights for improvements, ensure compliance, enhance customer experience (implementations, training, technical support, etc), and drive business decisions.
• Demonstrate and coach the team in providing customer-focused responses to inquiries and problem solving in a professional and effective manner.
• Collaborate with operations support team to develop dashboards and training aids to improve the team’s experience and effectiveness
• Identify training needs and skill development opportunities to establish an action plan for each associate as well as overall regional training readiness.
• Engage with key customer stakeholders to drive adoption strategies, ensure long-term value realization, and support retention and growth initiatives.
• Partner with commercial and marketing teams to support go-to-market initiatives, including product positioning, customer presentations, and field enablement.
• Act as an escalation point for complex customer issues, ensuring timely resolution and mitigation of business and operational risks.

Education and Experience required:

• University degree required, in Lifesciences, Clinical Sciences related fields.
• Minimum 5 years of relevant experience in Clinical applications, Clinical data management, and/or Diagnostics, Medical Devices.
• Strong implementation management experience.
• 2 years of experience leading, coaching, and developing teams, including resource planning and performance management.
• Travel required up to 30%, Canada, US, and occasionally Europe.

Knowledge and Skills required:

• Demonstrated experience with implementation management and large scale, complex change management initiatives
• Demonstrated excellent interpersonal skills, solid organizational / prioritization skills and a passion for providing excellent service
• Strong analytical, problem-solving and project management skills
• Ability to navigate within a global matrix organization to build a strong network of subject-matter experts
• Ability to multi-task and adapt in changing business environment
• Comfortable collaborating in a cross functional dynamic team environment
• Knowledge of the laboratories processes and techniques
• Strong communication skills (written and verbal)
• Fluent in English (read, write, speak)
• Proficient with MS office suite (Outlook Word, Excel, PowerPoint)
• CRM proficiency such as Salesforce.

Preferred qualifications:

• Fluent in French (read, write, speak) strongly preferred.
• Minimum of 2 years of clinical lab experience is desirable.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visithttps://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

CAN Mississauga - Derry Road West

Additional Locations

CAN Québec - Boulevard du Parc Technologique

Work Shift