Job Description Summary

To execute and manage daily customer service operations within the order-to-cash cycle, ensuring accurate order processing, timely deliveries and effective coordination with Sales, Supply Chain and Finance. The role supports revenue flow and customer satisfaction through proper order handling, billing support and account adjustments, and serves as the initial intake point for customer complaints.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

BD is proud to be certified as a Top Employer 2026 inUnited Kingdom, reflecting our commitment to creating an exceptional working environment

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become amaker of possiblewith us!

Our vision forCustomer Serviceat BD

Customer Services is a strategic partner to both our customers and businesses and focus on creating exceptional customer experiences and generates revenue growth.

About the role

As a Customer Service Representative you will play a central role in the order-to-cash process, helping deliver a reliable and high-quality experience for customers. You will manage daily customer service operations, ensuring orders flow smoothly from receipt through delivery, billing, and resolution, while serving as a key point of contact for customer questions and complaints. Fixed Term Contract till 31.12.2026

Main responsibilities will include:

• Enter customer purchase orders accurately into the ERP system and confirm order details

• Check customer data, delivery information, materials, and commercial terms for accuracy

• Communicate order confirmations, delivery dates, progress updates, and delays clearly

• Track orders through shipment and delivery, including backorders, partial shipments, and rescheduling

• Coordinate with warehouse, logistics, sales, supply chain, and finance teams to resolve delivery and billing issues

• Handle operational customer queries related to availability, timelines, transport incidents, and order status

• Register, route, and follow up on service and product complaints to ensure timely closure and traceability

• Process credits, debits, returns, replacements, and billing adjustments with correct documentation

About you

• Experience working in customer service, order management, or order-to-cash operations

• Confidence using ERP systems and handling detailed data with accuracy

• Clear, respectful communication skills when dealing with customers and internal teams

• Comfort managing multiple priorities in a fast-paced operational environment

• Careful and structured approach when resolving issues, complaints, or discrepancies

• Commitment to fairness, inclusion, and high service standards

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit:https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

GBR Winnersh - Eskdale Road

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

£23,000.00 - £35,075.00 GBP Annual