Job Description Summary

• Responsible for providing Instrument and application training to BD Bioscience customers for assigned territory (a state or group of states)
• To support the Regional Sales Team in identifying market opportunities and assisting to actualize market potential.
• Executing market development activities in alignment with national BD Bioscience marketing strategy in order to increase organizational productivity.

Job Description

Providing Application and Training Support

• The position is responsible for effecting Instrument and Applications training to customers for increased productivity
• To attend and timely resolve customer queries on BDB products and related applications.
• Inclined to learn and improve technical knowledge and skills on existing and new BD Bioscience products.
• Assist in training programs for Sales Managers and channel partners in the assigned territory for better understanding and positioning of BD products

Marketing and Sales support

• Co-ordinate and support awareness activities such as seminars, conferences, workshops etc in alignment with marketing strategy.
• Conduct routine product demonstrations to prospective customers for building value to positively impact sales and increased productivity.
• Support the sales team by making basic technical presentations in the assigned territory.

Monitor and report

• Prepare and provide report on technical support and progress made to the supervisor as required. Ensure timely submission of post-installation training and evaluation reports.
• Continuously track competitor activity and actively scan the market environment for developing trends and practices and emerging business opportunities.
• Tracking of customer feedback on product quality and escalating product issues to appropriate authority within the organization

Liaise

• Synergize and co-ordinate within business segments for timely and operationally lean delivery of on-site instrument training for a high level of customer satisfaction.
• Work in coordination with sales, service and other application associates towards achieving the business objectives.
• Support a culture of constructive feedback and continuous improvement within the organisation

Critical Challenges

• To ensure a high level of customer satisfaction and comfort level in using BDB products and applications
• Streamlined and effective delivery of marketing-aligned activities such as workshops, demonstrations, technical presentations etc

Contacts

Internal

• National Application Manager, BD Biosciences
• Senior Application Manager, BD Biosciences
• Application Manager, BD Biosciences
• Application Specialists & Application Scientist of other regions
• Regional Sales Manager – assigned territory
• Area sales managers / FSE – assigned territory
• Senior Business Managers Instrumentation & Reagents
• Sales Coordinators
• HR partner

External

• End users
• Channel Partners

Unique knowledge and skills

• Previous experience and demonstrated competence in flow cytometry and related applications (essential)
• Analytical problem solving
• Presentation and teaching skills
• Communication skills
• Computers and MS-Office based applications
• Fluency in written and oral English

COMPETENCIES:

Essential:

Living the Values

Demonstrate the behaviours that are the foundation for becoming a great Company- Great performance, great contribution, and great place to work:

• We accept personal responsibility
• We treat each other with respect
• We always seek to improve
• We do what is right

Customer Focus – Is flexible and nimble in keeping up with customer needs; is on the cutting edge of defining their next level of expectations, and working to exceed them.

• Is dedicated to establishing and meeting the needs and expectations of internal and external customers
• Gets first hand customer information and uses it for improvements in products and services
• Acts with the customer focus and interests in mind
• Establishes and maintains effective relationships with customers and gains their trust and respect

Action Oriented – Is agile and timely in making things happen.

• Demonstrates willingness and commitment to work hard;
• Not fearful of acting with a minimum of planning;
• Seizes more opportunities than others
• Takes action when needed.

Teamwork – Puts into practice values and behaviours that contribute to group effectiveness and performance, and the achievement of team objectives.

• Listens effectively (active listening);
• Constructively responds to point of view expressed by others;
• Gives others the benefit of the doubt;
• Provides support to those who need it;
• Recognises the interest and achievements of others.

Continuous and Versatile Learning

Proactively builds knowledge and skills of self and others, to increase value/contribution to the Company and to ensure personal and professional growth.

• Has the functional and technical knowledge and skills to do the job at a high level or accomplishment.
• Learns quickly when facing new problems; enjoys the challenge of unfamiliar tasks;
• A relentless learner who utilises diverse methods and opportunities to learn;
• Analyses both successes and failures for clues to improvement; learns from feedback/coaching
• Teaches others in order to support their continuous learning and to enhance won understanding

Desirable:

Process Effectiveness – Understands results that must be obtained and establishes efficient plans for self and/or others to achieve them; alert to opportunities to improve existing processes for accomplishing work and pursues them.

• Good at figuring out the processes necessary to get things done;
• Knows how to organise people and activities;
• Understands how to separate and combine tasks into efficient work flow;
• Knows what to measure and how to measure it;
• Can see opportunities for synergy and integration where others can’t;
• Can simplify complex processes; gets more out of fewer resources.

Priority Setting – Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Interpersonal Savvy – Relates well to all kinds of people, up, down, and sideways, inside and outside the organisation; builds appropriate rapport; listens; builds constructive and effective relationships; uses diplomacy and tact; truly values people; can diffuse even high-tension situations comfortably.

Required Skills

Optional Skills

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Primary Work Location

IND Kolkata - Awfis Space Solutions

Additional Locations

Work Shift