Job Description Summary

The Field Service Associate is a field-based customer facing role that includes installing, servicing, maintaining, and implementing field corrective actions to the BD Life science equipment at our customer sites in the clinical and research laboratories.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

About us:

BD, a leading global medical technology company that makes and sells medical devices, instrumented systems and reagents, is dedicated to improving people’s health throughout the world. BD is focused on improving drug therapy, enhancing the quality and speed of diagnosing infectious diseases, and advancing research and discovery of new drugs and vaccines. The Company’s capabilities are instrumental in combating many of the world’s most pressing diseases. Founded in 1897 and headquartered in Franklin Lakes, New Jersey, BD employs more than 25,000 people in approximately 50 countries throughout the world. The Company serves healthcare institutions, life science researchers, clinical laboratories, industry and the general public.BD is an Equal Opportunity/Affirmative Action Employer

Position Summary:

The Biomedical Field Service Associate is a field-based customer facing role that includes installing, servicing, maintaining, and implementing field corrective actions to the BD Life science equipment at our customer sites in the clinical and research laboratories. BD has built a customer centric organization and our Field Service Associates represent the face of BD to our Customers.

The Field Service Associate reports to and works with the District Lead the field team to obtain formal instrument training and field-based OJT for certification on BD products. This position must comply with all Quality, GMP, ISO and safety regulations and adheres to company travel policies.

Responsibilities:

• Perform preventive maintenance, repairs, installation, and service of diagnostic instrumentation, while providing holiday and weekend on-site support, marketing assistance, exhibition representation, and clinical trials support.

• Install and service instrumentation with minimal direct supervision according to ISO and GMP standards, while troubleshooting system failures and delivering timely, effective on-site customer repairs.

• Provide excellent customer service through follow-up calls to recently serviced customers, ensuring repairs were complete and satisfactory, while properly managing company assets including electronic devices, tools, inventory parts, and company vehicle.

• Complete all required service documentation in accordance with GMP requirements, while displaying maturity and judgment in time management and maintaining expense levels within established guidelines for field service travel and site visits.

• Report quality control and technical problems in detail to the Service Center and System Support Engineering Manager, ensuring all issues are properly documented and addressed.

Minimum Requirements:

• Associates degree in electrical, mechanical, or similar engineering, Biomed program or equivalent military training preferred.

• Experience with medical devices and equipment, knowledge of PC/software/LIS/networking/database management, and understanding of basic computer security concepts and best practices. Technical background is highly valued.

• Must demonstrate effective communication skills including technical writing and training abilities, positive customer interaction capabilities, and logical/methodical thinking. Effective interpersonal, organizational, prioritization, and administrative skills required.

• Ability to work both independently and in team settings. Willingness and ability to work different shifts, on-call hours, nights, and weekends when needed.

• Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet BD's auto safety standards.

Preferred Requirements:

• Demonstrates exceptional verbal and written communication skills, enabling effective interaction with team members, clients, and stakeholders across various platforms and situations.

• Possesses strong problem-solving and critical thinking skills with the ability to analyze situations, identify issues, and develop effective solutions in a timely manner.

• Has knowledge of PC-based equipment and application software, with flexibility to travel up to 50% of time outside home geographic area as business needs dictate.

• Demonstrates physical strength and endurance to lift up to 30lbs frequently and 70lbs infrequently, push/pull materials up to 100lbs, and maintain standing, bending, and stooping positions for extended periods (up to 10 hours).

• Consistently adheres to all Personal Protective Equipment (PPE) standards and guidelines as required by company policy, ensuring workplace safety and regulatory compliance.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

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Required Skills

Optional Skills

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Primary Work Location

USA MD - Sparks - 39 Loveton Circle

Additional Locations

Work Shift

US BD 1st Shift 8am-430pm (United States of America)

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$18.50 - $28.60 USD Hourly