Job Description Summary

The Quality Excellence leader is a globally minded, cross-functional leader responsible for driving the resolution of complex, high-impact quality issues in a regulated medical device environment. This role is accountable not only for resolving issues reactively but also for proactively identifying quality risks and systemic gaps across products, processes, and geographies.
With a strong foundation in root cause analysis, CAPA management, and continuous improvement, this role partners across sites, business units, and regions to ensure quality issues are addressed with rigor, transparency, and global alignment. The Quality Excellence leader is expected to take proactive ownership of problem statements and lead them to resolution while strengthening the global Quality Management System (QMS)

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Main missions

Root Cause Analysis & Investigation Leadership

• Lead cross-functional investigations into significant quality issues, nonconformances, audit observations, and customer complaints across BD sites.

• Apply structured problem-solving tools (e.g., 5 Whys, Ishikawa, Fault Tree, DMAIC) to identify root causes and develop robust, data-backed solutions.

• Ensure investigation processes are harmonized globally and aligned with regulatory and internal expectations.

Proactive Risk Identification & Systemic Improvement

• Use trending, metrics, and global issue escalation processes to proactively detect emerging quality risks before they impact product or compliance.

• Drive enterprise-level actions that address root causes across products, sites, or platforms—not just single events.

• Participate in global quality forums to share lessons learned and drive harmonized improvements across the BD network.

Corrective & Preventive Action (CAPA) Ownership

• Lead high-risk CAPAs from start to finish, ensuring actions are effective, timely, and preventative in nature.

• Support global CAPA governance by advising sites on CAPA structure, risk justification, effectiveness checks, and audit readiness.

• Track and improve CAPA cycle time, recurrence rates, and overall effectiveness across the business.

Education & Experience

• Bachelor’s degree in Engineering, Life Sciences, Quality, or a related technical field.

• 5–10 years of experience in Quality, Manufacturing, or Engineering within a regulated industry (medical devices, pharmaceuticals, diagnostics, etc.).

• Demonstrated success leading root cause investigations and CAPAs in a global, matrixed environment.

• Strong understanding of global regulatory requirements (FDA, ISO 13485, EU MDR, MDSAP).

• Excellent communication and facilitation skills, with the ability to influence across levels and cultures.

• Comfortable leading complex issue resolution across time zones, business units, and functions.

Skills

• Ability to lead cross-functional investigations into significant quality issues, nonconformances, audit observations, and customer complaints across BD sites.

• Apply structured problem-solving tools (e.g., 5 Whys, Ishikawa, Fault Tree, DMAIC) to identify root causes and develop robust, data-backed solutions.

• Capacity to represent the Quality function in global meetings and regulatory inspections

• Participate in global quality forums

• Drive enterprise-level actions that address root causes across products, sites, or platforms—not just single events.

• contribute to the maturity of the QMS by standardizing investigation methods

• Lead high-risk CAPAs from start to finish

• Fluent in english

Other

• Travel 25% to customer locations or BD manufacturing locations

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

BD is committed to providing a robust set of value-based programs and resources that are best-in-class, market-competitive and affordable for all associates and their families.

• Competitive pay

  • Access a portion of your pay before pay day with DailyPay

• Healthcare coverage:No paycheck contributions for eligible associates under a certain salary threshold enrolled in the HSA Basic Medical Plan option, no matter how many dependents you cover.

  • Preventive care covered at 100%.

  • Dental and vision insurance at group rates.

• Paid parental leave up to 6 weeks

• Adoption assistance plan

• 401(k) plan with 75 cents on the dollar matched by BD up to 6% of compensation

• Company paid basic life and AD&D insurance

• Tuition reimbursement

• Discounted home, auto and pet insurance

• Paid holidays and vacation (pro-rated the first year based on actual start date)

All benefits and policies are subject to eligibility and enrollment requirements. Most coverage begins on your first day or the date you become eligible for benefits.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. 

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

USA NE - Columbus (East)

Additional Locations

Work Shift