Job Description Summary

As a Technical Service Assistant, you will support the coordination of technical service field operations within BD Biosciences across the Nordic region. This role plays an important part in connecting customers, service engineers, Sales, and external partners to help ensure that service activities are planned, aligned, and delivered efficiently.

You will contribute to the day-to-day coordination of field service activities, supporting scheduling, work order management, and customer communication. Through structured planning and accurate system management, you will help maintain visibility of ongoing work and enable smooth collaboration across teams involved in service delivery.

The role also supports alignment between technical service activities and commercial priorities. By working closely with Sales and service teams, you will assist with installations, upgrades, customer agreements, and account-specific needs, helping deliver a consistent and professional customer experience.

Your objective is to support accurate and timely execution of administrative and planning activities, follow up on open work, and contribute to continuous improvement of service coordination and operational efficiency.

Job Description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters.

Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

Main responsibilities will include:

• Supporting coordination of administrative and planning activities for Technical Service field operations across the assigned territory
• Assisting with planning, scheduling, and dispatch coordination of service work orders
• Supporting alignment of service activities with Sales teams and third-party providers to maintain visibility of customer needs and planned work
• Assisting with service readiness for installations, upgrades, demonstrations, and customer-specific agreements
• Following up on planned activities and open or delayed work orders, escalating issues when appropriate
• Supporting planning efficiency through work order alignment and schedule optimization
• Acting as a support contact for service-related calls and emails, including management of the central inbox
• Maintaining accurate data in BD systems and supporting administrative and logistical activities, including local purchasing

About you:

• A first experience in customer support, service coordination, administrative, or operational support roles
• Bachelor degree or equivalent professional experience
• Strong coordination and follow-up skills with the ability to collaborate across functions and with external partners
• Structured and meticulous approach with a service-focused mentality
• Strong written and verbal communication skills with a customer-focused approach
• Native Swedish or equivalent proficiency and fluent English; additional Nordic languages are advantageous

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

.

Primary Work Location

SWE Stockholm - Marieviksgatan

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

kr315,200.00 - kr480,650.00 SEK Annual